Bexley First

Improved Customer Services

The aim of the Council’s Bexley First programme is to delivery better local services and value for money to local people.

The new civic reception area will improve residents’ face-to-face contact, through one stop access to a wide range of Council services.
Council Libraries will be enhanced to provide residents with a network of convenient local contact points.
New technology will mean Council staff will be able to come to people’s homes to deliver some specialist services.
Access to services will be increased further through the expansion of Council’s contact centre and website improvements.
Bringing most council staff together in the new civic building will improve the effectiveness of Council operations.

These improvements will mean that Council services are more flexible and better meet the needs to local residents.