Our Customer Focus
Customer Focus in Bexley
Bexley Customer Focus Strategy and
Customer Focus Charter set out our commitment to providing
excellent customer services and placing the customer at the centre of all we
do. At the core is out Customer Focus Vision:
'Customers will choose how and when to access our services.
They will deal with proactive, knowledgeable customer focussed staff empowered
to put the customer first at all times.'
BEXLEY COUNCIL - PUTTING CUSTOMERS FIRST
Bexley is committed to improving the way in which it delivers services to
its customers.
A major change programme is underway, and we are working toward the point
where customers will be able to access services when they want and how they want.
They will deal with empowered, customer focussed staff and their queries will
be dealt with end to end at this first
point of contact.
Bexley is moving toward being a truly customer focussed organisation. |
