Complaints Procedure

The Council will adopt a variety of contracts monitoring arrangements appropriate to the value and nature of each contract. Most complaints will be discussed and resolved through these arrangements. However, if any contractor or supplier has a complaint about unfair treatment or discrimination that cannot be resolved through normal commercial contact with the Council, the complaint can be made in writing through Bexley Council's Feedback Procedure. This procedure details the policy for dealing with Comments, Compliments and Complaints and ensures that the Council acts promptly.

Anyone who has supplied a tender to the Council under the European Public Procurement Rules can take action in the High Court if they have been harmed, or are at risk of harm by the Council breaking these regulations. Anyone who feels they have not been treated fairly can also complain to the European Commission.

For details of how to comment, compliment or complain to the Council about our services please visit Comments, Compliments and Complaints.