Search site

How to contact the benefits service

We are open to the public Monday, Tuesday, Thursday and Friday between 9am and 5pm. An appointment system is in operation.

Our address is:

Benefits Office
PO Box 713
Erith Town Hall
Walnut Tree Road
Kent DA8 1TL

The nearest train station is Erith, served by South Eastern trains. The Town Hall is on the following bus routes: 99, 229, 428, 469, B12 and B13.

You can also complete a claim form online using self service computers available at the Civic Offices, 2 Watling Street, Bexleyheath and at local libraries. However, no-one will be able to help you if you have a specific query regarding benefits.

You can phone us on 0345 302 2317 (this is a local rate telephone number) between 9am and 5pm Monday to Friday.

You can also send an email to