When do you have to pay?
You only have to start paying from the time that you start receiving care.
We always aim to complete the assessment before you start receiving care so that you know in advance exactly how much you will have to contribute. If for whatever reason we can only assess you after you started to receive care, we will still ask you to pay from the date that you start to receive care.
If you do not provide us with financial information when you start to receive care, we will assume that you have sufficient capital to pay the full cost of your care. If you wish to have an assessment at a later date, all you need to do is contact the Financial Assessments Team and we will be happy to help you. We will arrange an assessment for you and if, after doing this assessment, we find that you have been paying too much for your care we will arrange a rebate for you. We will usually back date this to the time that you started receiving care, subject to a time limit of six months.
