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Online Payments

Online Payments Info
Make a Payment
Check your Balance
Contact Details

Online Payment System Queries:

  • 020 8294 6200
  • webpay@ bexley.gov.uk
  • Financial Systems Team,
    Room 89,
    Civic Offices,
    Bexleyheath,
    Kent,
    DA6 7LB

24-Hour Telephone Payments:

  • 020 8294 6789

Council Tax Queries:

Parking Queries:

Business Rates (NNDR) Queries:

Commercial Rents Queries:

Housing Benefit Queries:

Mortgages Queries:

Planning Queries:

Queries with other invoices:

  • Please call the number shown on your invoice, or 020 8294 6244 if no number is given

Payment Security

The highest standards of security are employed to safeguard customer payments. Your transaction will take place within a secure payment system. We use Secure Socket Layer (SSL) technology, a standard supported by all major Internet browsers (see below for examples of browsers you can use). All of your personal and card details are protected using 128-bit encryption when transmitted over the Internet.

Your card details are processed on a server behind a secure firewall.

Verified by Visa/MasterCard SecureCode

[Verified by Visa/MasterCard SecureCode]Our payments site now supports both Verified by Visa and MasterCard SecureCode, which enhance the security of your transaction further. If your card issuer (e.g. your bank) supports one of these schemes, you will be able to set up a password through their online banking site. When you come to make a payment on our site using your card, your bank's Verified by Visa/MasterCard SecureCode page will appear and ask you to enter this password. If you do not enter the password, your transaction will not be processed. This means that if your card details are ever stolen, the thief will not be able to use them to make payments on sites such as ours. More information can be obtained through your card issuer/bank, and from the links below:

If You Need Help

If you cannot get online payments to work, or are not sure what to do please e-mail us or call 020 8294 6200.

How to Identify a Secure Connection

All Browsers

If you look at your browser's Address bar, sometimes called Location or URL, you will see that this currently begins "http://www.bexley.gov.uk". The "http://" part of this shows that you are currently looking at a page over a standard (non-secure) web connection. When you are using a secure page, such as our card details submission page, you will see that the beginning of the address reads "https://". The addition of the "s" shows that you are using a secure web page.

Below you will find specific information about using secure connections with several of the most popular web browsers, including links for further information and to download the latest versions if your current browser doesn't support the required level of security for our online payments. The browsers included on this page are:

Microsoft Internet Explorer 7 (Windows)

Internet Explorer 7 shows a padlock icon at the right-hand end of the Address bar (at the top of the browser window) whenever you are on a secure site. The padlock can be seen in the picture below:

[Internet Explorer 7 (Windows) security icon]

You can click on the padlock for some extra security information about the site you are on.

External Web Links

Microsoft Internet Explorer 5/6 (Windows)

Internet Explorer shows a padlock icon in its status bar, near the bottom right-hand corner of the window. The icon looks like this:

[Internet Explorer (Windows) security icon]

External Web Links

Opera

The exact appearance and of Opera's security icon will depend upon how much you have customised your browser. Each Opera 'skin' contains a different style of security icon.

In Opera version 8 and above, secure web sites are now very clearly indicated by a box like the one shown below, located inside the right-hand side of the browser address bar:

(Note that the bar may not be yellow if you have customised your system's colour scheme.)

The default security icon, shown in the box above, is a padlock with a number on it. The number indicates how secure a site is, with 3 being the highest available security (128-bit security), as used by Bexley's payments system.

The box also gives the name of the organisation who has been verified as running the secure web site. In the case of Bexley this is our payment partners, indicated in the box shown above.

You can click the box for detailed security information about the web site.

External Web Links

Mozilla Firefox

When Firefox (version 2) is on a secure web site, its address bar turns yellow, and it displays a padlock in the right-hand end of the address bar, as shown below:

[Firefox padlock icon]

You can then click on the padlock icon for further security information.

External Web Links

Netscape

There is a padlock icon located near the bottom right-hand corner of the browser window when you are on a secure site. During normal browsing, this is open, like this:

[Netscape no security icon]

When you enter a secure site, the padlock closes, like this:

[Netscape security icon]

If some parts of a secure page are not secure, the padlock is closed, but has a split in the middle, like this:

[Netscape partly non-secure icon]

Note that in very old versions of Netscape, the icon is a key rather than a padlock. The key appears broken when on a non-secure site, and solid when the site is secure.

External Web Links

Safari

When browsing a secure web site in Safari, you will see the following padlock icon in the top right-hand corner of your browser:

[Safari security icon]

External Web Links

Microsoft Internet Explorer (Mac OS)

Internet Explorer on Mac OS shows a padlock icon on its status bar, at the bottom left-hand corner of the window. The icon looks like this:

[Internet Explorer (Mac OS) security icon]

It will also usually display a message next to this icon, stating:

"Connection to [web site address] is secure"

External Web Links

Konqueror

During ordinary browsing, an open padlock icon should be visible on your main browser toolbar. As with many of the other browsers, the exact appearance of this will vary from one version to another, but an example is the following:

[Konqueror 'no security' icon]

This padlock will become closed when you are on a secure site. If you are in any doubt, just click on the padlock, or go to the View menu and choose Security, to see details of whether or not the current site is secure.

Opera Mini

Opera Mini supports the security used by our payments site, so you can use it to make payments from your mobile phone. The browser displays a padlock icon like the one below at the top of the screen when you are on a secure web site.

[Opera Mini security icon]

External Web Links

Nintendo DS Browser and Wii Internet Channel

The Nintendo DS and Wii browsers are based on Opera, and both have support for the latest security standards, so should have no problems accessing our payments site. Look for a padlock icon on screen to confirm that you are on a secure site. The padlock below appears in the bottom right-hand corner of the Wii Internet Channel when on a secure site:

[Wii Internet Channel security icon]

External Web Links

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