Information for Users and Providers

The Financial Advocacy Service (FAS) will be able to help individuals to deal with many of the financial problems that can be experienced in today's very complicated world:

Services Include:

• Helping people to deal with the payment of household bills
• The maximisation of benefits
• Assisting with the operation of bank accounts
• Establishment, amendment and cancellation of standing orders and direct debits

Their Dementia Advocate will be able to work with individuals and their families to ensure someone with dementia has a voice in the decision making process which may effect their every day lives. Their Dementia Worker will work to promote and communicate the needs and issues of dementia sufferers and their carers.

• Please see the attached leaflet for contact details and further information (PDF file, 116KB)

Leaflets

• Learning Disabilities Information Leaflet - prepared by service users with MCCH (PDF file, 184KB)
• Learning Disabilities Information Leaflet - prepared by 2Fold and London Borough of Bexley (PDF file, 144KB)
• Supporting People - Short Information Leaflet (PDF file, 46KB)
• Supporting People - Long Information Leaflet (PDF file, 67KB)

Forms

• End of Housing Support Notification (PDF file, 47KB)
• Financial Assessment for Community Services (PDF file, 58KB)
• Feedback from Service User Speak Out Day (PDF file, 24KB)
• Supporting People Claim Form (PDF file, 146KB)

Guidance and Information

Performance Indicators

• Guidance to completing the Supporting People Performance Workbook (PDF file, 359KB)
• Quick Guide to the new Performance Workbook (PDF file, 190KB)
• Using the Supporting People Performance Workbook (PDF file, 72KB)

Quality Assessment Framework

• Guidance on using the Quality Assessment Framework for Home Improvement Agencies (PDF file, 293KB)
• Instruction for Providers - Quality Assessment Framework (PDF file, 126KB)
• Quality Assessment Framework Lite - Core Service Objectives (PDF file, 326KB)
• Using the Quality Assessment Framework (PDF file, 265KB)
• Using the Quality Assessment Framework Lite (PDF file, 216KB)

If You Need a Service

• Sheltered Housing

Other Information

• Supporting People Complaints Procedure (PDF file, 133KB)
• Supporting People Financial Assessment Procedure (PDF file, 55KB)

Letters

• Staff Criminal Record Bureau Check (PDF file, 86KB)

Workbooks

• Service Rich Data Collection Workbook (247KB)
• Supporting People Performance Indicator Workbook (699KB)

If you do not have Microsoft Excel you can still view Excel Workbooks using a free download from the Microsoft web site.