- Navigation
-
- Do It Online
-
- Contact Details
-
- Useful Links
-
|
Consumer Licences
About Our Service For Consumers
Quality protects ('licensed'
businesses, etc.)
Do you want the protection provided by using 'licensed' businesses?
If you have any queries about the existence of a licence/registration,
etc. please e-mail health.safety@bexley.gov.uk.
Return to top of page
Our service promise
We will:
- Monitor 'licensed' businesses to ensure that they continue to
meet minimum standards and that they comply with their licence
conditions
- Investigate unlicensed events or breaches of licence condition,
and either warn the persons responsible or take action against
them in accordance with our
 enforcement policy (33KB, PDF file).
- Where appropriate ensure that interested parties are consulted
either directly or through public advert about important licence
applications.
- Acknowledge any objection to a licence and take relevant comments
into account before making a decision in relation to any application.
- Unless there are overriding reasons publish details of all
licensed activity/businesses as soon as possible
- Respond to enquiries in accordance with our customer
charter.
Return to top of page
Making a complaint (about
licensed/unlicensed activities)
Generally we do not investigate anonymous complaints. The reasons
are:
- Often we may need clarification or extra information in order
to enable us to carry out an investigation. It is therefore essential
that we are able to contact the complainant.
- They can be malicious and/or without foundation, and are simply
made in order to inconvenience or harass the person/business complained
of.
If making a complaint please ensure that you provide the following
information:
- If it is about an unlicensed business - the full name and address
of the business, and why do you think that they should be licensed.
- If it is about a licensed premises - the full name and address
of the business, a description of your complaint including any
relevant dates.
To make a complaint about licensed or unlicensed activities, please
use our online form.
|
