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• 020 8308 7627
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  020 8303 7777 ext. 7171

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Consumer Direct

Consumer advice and information is now provided by Consumer Direct - the government telephone and online service offering information and advice on consumer issues.

Consumer Direct is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services. Regionally based advisors are specially trained to give practical advice on all kinds of consumer issues. More complex problems or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.

You can make a complaint online at Consumer Direct by visiting www.consumerdirect.gov.uk/contact?action=complain.

A wide range of consumer information and advice is also available online from Consumer Direct's website at www.consumerdirect.gov.uk.

Telephone Consumer Direct on 08454 04 05 06* during the following hours: 0800 – 1830 Monday to Friday, and
0900 – 1300 Saturday
excluding bank holidays and public holidays.
*Calls are charged at no more than four pence per minute from a BT landline.