Guidance for Consumers

Trade Organisations

Not all the following organisations offer a means for resolving consumer complaints but they do provide useful information on particular topics. You can click on most organisations' names to visit their web sites.

Building
Roofing
Removals
Plumbing
Glazing

Hardware
Upholstery
Travel
Vehicles
Other bodies

Building
	British Woodworking Federation 56-64 Leonard Street, London. EC2A 4JX 020 7608 5050
	The Timber Trade Federation Clareville House, 26/27 Oxendon Street, London. SW1Y 4EL 020 8839 1891
	Federation of Master Builders Gordon Fisher House 14-15 Great James Street London WC1N 3DP 020 7242 7583
	National House Building Council Buildmark House, Chiltern Avenue Amersham, Bucks. HP6 5AP 01494 434477
Roofing
	National Federation of Roofing Contractors Limited 24 Weymouth Street London, W1N 4LX 020 7436 0387
	Confederation of Roofing Contractors 72 Church Road, Brightlingsea Colchester, Essex, CO7 0JF 01206 306600
Removals
	British Association of Removers 3 Churchill Court, 58 Station Road North Harrow, HA2 7SA 020 8861 7769
Plumbing
	Association of Plumbing and Heating Contractors 14-15 Ensign House, Ensign Business Centre Westwood Way, Coventry, CV4 8JA 024 7647 0626
Glazing
	Glass & Glazing Federation 44-48 Borough High Street, London, SE1 1XB 020 7403 7177
Hardware
	Master Locksmiths Association Units 4-5 The Business Park Woodford Halse, Daventry Northamptonshire, NN11 3PZ 01327 262255
Upholstery
	Association of Master Upholsterers and Soft Furnishers Limited Francis Vaughan House, 102 Commercial Street Newport, Gwent, NP9 1LU 01633 215454
Travel
	Association of British Travel Agents Limited 55-57 Newman Street London, W1P 4AH 020 7637 2444
Vehicles
	Retail Motor Industry Federation 201 Great Portland Street London, W1N 6AB 020 7580 9122
	Vehicle Builders and Repairers Association Limited Belmont House Gildersome, Leeds, LS27 7TW 0113 253 8333
Other Bodies
	Office of Water Services Centre City Tower, 7 Hill Street Birmingham, B5 4UA 0121 625 1300
	Office of Telecommunications 50 Ludgate Hill London, EC4M 7JJ 020 7634 8700
	Office for the Supervision of Solicitors Victoria Court, 8 Dormer Place Leamington Spa, Warwickshire, CV32 5AE 01926 820 082
	The Office of Gas and Electricity Markets 130 Wilton Road, London SW1V 1LQ 0800 887777
	Gas Consumers Council 6^th Floor, Abford House 15 Wilton Road, London, SW1V 1LT 020 7931 0977
	The Financial Ombudsman Service South Quay Plaza, 183 Marsh Wall London E14 9SR 0845 080 1800