About the Scheme
How the Scheme Works
 Where
businesses have agreed to take part in the scheme, their customers will be invited
to comment on the quality of the work carried out by completing and returning
the  customer questionnaire. The results will be recorded
by the Council.
An overall customer satisfaction profile will be built up for each participating
business. Check out a Business here.
Does the Scheme Approve Tradesmen in Any Way?
No. This is not an approval scheme; it only reflects the views
of previous customers.
Important - customer feedback is only one consideration when choosing a
tradesman. Consumers should always consider the general consumer
advice on this site.
Will Individual Customer Ratings be Confidential?
Yes. Feedback will simply be totalled to form an overall picture
of a tradesman's customer satisfaction levels.
What about problems outside the tradesman's control?
All tradesmen experience occasional site problems that are outside their control
and customers are asked when evaluating a tradesman to be as fair as possible in this
respect. Remember that most building work inevitably involves a certain amount of
disruption.
 What
About Subcontractors?
If tradesmen subcontract work they will be considered responsible for the quality
of the work carried out by their subcontractor. This should be taken into account
in the customer's assessment.
What About Unreasonable Customer Expectations?
As a safeguard against unreasonable negative feedback a check is carried out
on a sample of customer returns before a tradesman's record will
be made available.
What About Disputes?
If a dispute is hindering the work or service provided and is clearly going to
affect customer satisfaction, contact us for guidance as soon as possible.
How Do You Ensure That Results Are From Bona Fide Customers?
Checks will be carried out to verify the details and the nature of the work carried
out. This may result in an appointment for a site visit by a council officer.
What About Problems That Occur Later?
Sometimes faults become apparent after the work is finished. If this happens customers
should contact us. Depending on the circumstances your
original feedback may be amended.
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