Bexley Twofold

Service Improvement Plan for 2008

Purpose of plan :

To enable Bexley Twofold to evolve in ways that improve our quality of service
To incorporate the recommendations made in our Charter Mark Assessment.

MONTH 2008	ACTION PLANNED	COST	SERVICE ENHANCEMENT
January	Publish SIP	No cost	Maintain standards
	Review Website	No cost	Publicise work to public
	Organise signing training	No cost	Ongoing staff training
	Review Charter Mark	No cost	Maintain standards
	List of office technology needs	No cost	Communicate more effectively with clients

February	Talk to Christ Church	No cost	Publicity to wider public
	Valuing People Now – Outlook Today and Bexley Bulletin	No cost	Publicity
	Contact HR about Valuing People Now	No cost	Publicity

March	Review Charter Mark of	No cost	Maintain standards
	Publicise requirements of Valuing People Now	No cost	Publicity
	Update office technology	To be costed	Communicate more effectively with clients

April	Newsletter	£100	Information to clients
	Signing training	No cost	Ongoing staff training
	Archive VHS clips	To be costed	Publicise work to public
	Survey	£50	Maintain standards
	Review SIP	No cost	Maintain standards

May	Review Charter Mark	No cost	Maintain standards
May	Visit Marlborough School	No cost	Contact with future clients

June	Epilepsy training	No cost	Ongoing staff training
June	New publicity DVD	To be costed	Publicity

July	Co-Providers Newsletter	£50	Maintain links with Co-Providers
	Publish unit cost	No cost	Value for money
	School presentations x 2	No cost	Educate young people
	Review Charter Mark	No cost	Maintain standards
	Review SIP	No cost	Maintain standards

August	Sort out office	No cost	Value for money
August	Pursue Valuing People Now	No cost	Publicity

September	Review Charter Mark	No cost	Maintain standards
September	Survey	£75	Maintain standards

October	Newsletter	£100	Information to clients
	Pursue Valuing People now	No cost	Publicity
	Prepare Charter Mark Self-assessment documents	No cost	Maintain standards

November	Charter Mark Health Check	No cost	Maintain standards
November	Signing training	No cost	Ongoing staff training

December	Write SIP	No cost	Maintain standards