Local Government and Social Care Ombudsman

If you are dissatisfied with the outcome of your complaint once it has completed the complaints process, you can ask the Local Government and Social Care Ombudsman (LGSCO) to consider your complaint.

Stage Timescale (working days) Responsibility for Response
Investigation (Stage 1) 15 Service Manager
Local Government and Social Care Ombudsman (LGSCO) Directed by LGO LGO