How to submit a new FOI or EIR requests

It is a legal requirement for all requests made under the FOIA or the Environmental Regulations (EIR) to be in writing. You must also provide your name and an email/postal address with your enquiry.

You can request information in the following ways:

We aim to acknowledge all requests within two working days and provide a full response within 20 working days. In the response we will include details of how you can escalate your request, should you be unhappy with the information we have provided.

If you have any questions, please contact the Complaints and Freedom of Information Team by emailing or by phoning 020 3045 4700.