Foodbanks and food shopping
- to get a food voucher contact 07385 921627 between 10am and 4pm
- residents come to collect the food themselves
- we are unable to deliver, except for the elderly or sick
- all packs are pre-packed
- additional women’s products and baby products are available as appropriate
- Avery Hill Christian Fellowship (Southspring, Sidcup, DA15 8EA) (Tuesday 10am to 12 noon, Thursday 12 noon to 3pm)
- New Community Church (24 Station Road, DA25 7DU) (Monday (not Bank Holidays) 11am to 1pm, Tuesday 12.30pm to 3pm)
- Queen Street Baptist Church (Queen Street, Erith, DA8 1RP) (Wednesday 10am to 1pm, Saturday 10am to 1pm)
- Trinity Baptist Church (Broadway, Bexleyheath, DA6 7A) (Monday (not Bank Holidays) 1pm to 3.30pm, Friday 10.30am to 12.30pm)
Response time for messages left is the same day if phoned between 9am to 6pm (leave phone number for return call).
Mind in Bexley Community Pantry
- open every Tuesday and Thursday from 11am to 2.30pm
- pay £4 and receive £20 worth of fresh food, tinned foods, and ready meals (including vegetarian meals)
- open to all Bexley residents, not just Mind service users
- proof of Bexley residency is required
- no referral or food vouchers necessary
- phone or email Shirley to book an appointment – there are 15-minute slots to book
SmileyArk Kids Mobile Food Bank
- we are offering food delivery to those in need, including families with children and elderly people
- this is a flexible delivery service, with times depending on location and need
- no referral or food vouchers necessary
- phone or email Susan to discuss need, availability and location
- there is a contribution of £3 for this service and people will receive a mix of fresh and dry foods depending on need
Sladegreen Food Bank
- you do not need a voucher or proof of ID
- available to anyone in need, in Bexley borough
- bring your own bags
- opening hours are 9.30am to 6.30pm Monday to Friday
Venue - St Augustine’s Church Hall, Slade Green Road, Erith, DA8 2LW (just behind the church)
Telephone 07538 300768
Donations are given first-come, first-served basis.
There are a number of options if you need food deliveries to your door.
Most supermarkets offer delivery and also click and collect services. It is sometimes hard to get a slot for these services but the supermarkets are now providing special arrangements if you are over 70, recognised by the NHS as extremely vulnerable (on the Shielding List) or otherwise elderly and vulnerable.
We have provided details of what each supermarket is offering including the helpline numbers that will ensure you can get a delivery or collection slot.
If you are unable to accept a delivery, choose a click and collect slot and call our Emergency Helpline on 020 3045 5398 or apply online and we will arrange for your shopping to be collected and delivered to you with assistance.
Supermarkets have changed the way groceries are delivered during the outbreak of Covid-19.
The major supermarkets have made some temporary changes in line with advice provided by the UK government and Public Health England. To keep contact to a minimum, drivers will no longer enter homes. When your delivery arrives, the driver will carefully place your shopping at your door before knocking and stepping back. All deliveries will be bagged to make it easier for you to move them inside.
Click and collect
If you don’t have anyone to get your shopping for you, or cannot get a delivery slot with your usual supermarket, why not try click and collect?
Most of the supermarkets offer this option as part of their online offer. You select click and collect, choose your shopping, pay online and give us the details and reference number for your order (you can email this to us) we can then arrange for it to be collected and delivered to your door.
Please telephone the emergency helpline before placing your order and we can tell you when we can deliver!
See Asda, Sainsbury's, Tesco and Waitrose sections for details of how to access the major supermarkets’ online delivery and click and collect services.
Other services available
The majority of the services below are free:
Bexley Accessible Transport Team Service (BATS)
- offer a collection and delivery service for essential supplies (Shop n Drop)
- Shop n Drop is available Monday to Friday
- they will pay for shopping, a driver will pick up from the shop and a receipt is left in the bag on your doorstep
- you then pay BATS over the phone
- this service is very busy, please call to check when slots are available
Telephone 01322 311 333 (6am to 3pm)
Telephone 07534 133 010 (in case of emergency out of office hours (Diana))
We respond the same day and provide same day.
Our Support Worker Service is available to provide shopping and help with other household tasks. Our Support Worker can also provide a sitting service to enable a Carer to go out and can assist someone with care needs to get out of the house if needed. This is a chargeable service.
Crossroads Care South East London
You can self-refer.
We can support our service users (children and young people aged 8 to 17 years who are homeless or vulnerable) with food shopping and medication collections. You can self-refer.
We offer a home support service for essential needs which include food shopping (paid for service); wellbeing calls; medication collections etc. for clients and other older people (60+ years)
We will respond to your message on the same day and provide a service within 24 hours, depending on the capacity of staff. Priority is based on first come first served.
Food shopping at supermarkets online
Minimum orders and delivery charges
|Supermarket||Small basket charge||Delivery cost|
|Asda||£3 if order under £40||£1 - £6.50|
|Iceland||Must spend £25||£2 if order under £35
Free if order over £35
|Morrisons||Must spend £40||£1.50 - £5. Delivery charges vary depending on address, and time/day of chosen slot. Customers can also choose from a monthly (from £5), 6-month (from £20) or annual (from £35) delivery pass.|
|Ocado||Must spend £40||£2.99 - £6.99 if order under £75
May be free if order over £75
|Sainsbury's||Must spend £25||£7 if order under £40
50p - £7 if over £40
Free if order over £100
|Tesco||£4 if under £40 (for delivery). Click and collect in most locations is a minimum basket of £25 to avoid £4 surcharge||£4.50|
|Waitrose||Must spend £40 if placing order online and collecting in person from their local Waitrose store (some shops are offering car park collection), or £40 minimum spend for a home delivery||Free|
Ways to place a supermarket order via telephone
|Organisation||Service provided||How to access|
|Morrisons||Doorstep Delivery Service – Morrisons have set up a new service that allows vulnerable and elderly residents to phone 0345 611 6111 and order essential food items. The order will take 24 hours to process and will be delivered by Morrisons staff. Contactless payment is made on delivery. There is no delivery charge for this service.||Call 0345 611 6111 and select option 5 to place your order. Any order placed before 5pm Morrisons will aim to deliver the next day. In order to use this service, you must live within 10 miles of a Morrisons store.
See Morrisons - doorstep deliveries
for more information.
|Sainsbury's||For vulnerable customers who have been offered a slot and are unable to place their order online, Sainsbury’s are offering a telephone ordering service.||For customers who are vulnerable and registered with Sainsbury’s via the Shielding Service call 0800 917 8557 to access this service.
The general telephone order number for all other customers is 0800 328 1700.
|Age UK||Some local Age UKs offer food shopping services using supermarkets’ online stores. The order is placed on behalf of the older person and delivery is made to the older person’s home by the store at an agreed date and time.||You can check what is available in your area at
Age UK - Help with shopping
Supermarkets offering food boxes
These supermarkets are participating in the priority access scheme that has created their own food boxes.
- a fruit and vegetable box is available nationwide with the exception of Highlands, Scottish Islands and Northern Ireland
- cost £18
- Asda - Food boxes right to your door
- options include vegan, gluten-free and vegetarian
- cost £22 +
- phone – dedicated line for vulnerable people as set out below (Doorstep Deliveries)
- Doorstep Deliveries (0345 611 6111, option 5 - within 10 miles of the store) of 47 essential products. Pay at doorstep, card only
- food box delivery (0345 611 6111, option 4). Delivered by DPD, card payment on phone. Call before 3pm for next day delivery
- online – Morrisons or via Deliveroo
- food box delivery service is country-wide; Regular delivery available within 10-mile radius of stores (498 in UK)
- can top-up doorstep essentials with some non-essential items. All box prices include next day delivery
Setting up a supermarket account
|Supermarket||Check delivery is available in your area||Link to create an account|
|Asda||Asda groceries||Register with Asda
Asda is currently unable to offer priority access to new clinically extremely vulnerable individuals.
|Iceland||Book a delivery||Create an account|
|Morrisons||Check where Morrisons deliver||If Morrisons delivers to your area the postcode checker will automatically take you to the registration page.|
|Ocado||N/A||Ocado is currently at full capacity but is committed to continuing support for customers who they know are vulnerable or shielding.|
|Sainsbury's||Sainsbury's postcode checker||Sainsbury's groceries|
|Tesco||N/A||Register an account|
|Waitrose||N/A||Register with Waitrose|
Supermarket payment options for volunteers
There are various ways that you can have volunteers pay for your shopping.
This section includes information on all major supermarkets, as priority delivery slots are not relevant to in-store shopping.
|Payment option||How to access||Where can I use it||Comments|
|Supermarket e-gift voucher||Purchase on-line/by telephone.||Asda, Morrisons, Tesco, Waitrose, Marks & Spencer, Aldi||You will need access to a printer to print off the voucher before it can be used (Aldi are sending out paper versions of their vouchers and you can show the Waitrose voucher on your phone instead of printing it).|
|Supermarket plastic voucher||Friends/family to purchase in store and give or send to you for sharing with volunteer.||Asda, Morrisons, Sainsbury’s, Waitrose, Marks & Spencer||Can be topped up online.|
|Pre-paid cards||Currently only if you already have one.||Any shop taking Visa or Mastercard||Defra is working with card issuers to make these more available.|
|Grocery Choice e-voucher||Provided by Local Authorities at their discretion.||Asda, Sainsbury’s, Tesco, Waitrose, Marks & Spencer||Only Local Authorities can top up the card.|
|Cash||Up to £45 can be given to an NHS volunteer responder to use in shops.||Any shop currently accepting cash.||This is only to be used as a last resort if all other options have been exhausted.|
Voucher options by supermarkets
|Supermarket||E-voucher information||Physical voucher information|
|Aldi||E-gift cards - You need to enter your own email address or your volunteer’s to set up.||Shopping vouchers - can be bought online and will be posted to you.|
|Asda||Volunteer shopping card e-gift - The card can be printed out at home or emailed to the volunteer to use.||Gift cards - can be redeemed online or in-store|
|M&S||Volunteer e-gift card -You need to enter your own email address or your volunteer’s to set up.||M&S gift cards|
|Morrisons||Gift cards – Morrisons do not have a specific volunteer shopping card, but an e-gift voucher can be used instead.||Gift cards - can be redeemed online or in-store.|
|Sainsbury's||E-gift card - The card needs to be emailed to the volunteer to use.||Not available|
|Tesco||Volunteer e-gift card - The card needs to be emailed to the volunteer to use.||Not available|
|Waitrose||E-gift card - The card needs to be emailed to the volunteer to use. It can be redeemed online or via telephone by calling 0330 123 0350.||Gift card – can be redeemed online, in-store or via telephone by calling 0330 123 0350.|