Planning service changes

As you will understand we have had to make changes to our planning service due to the Coronavirus pandemic.

The Planning team are working from home. However, they are continuing to process applications and provide pre-application advice through video-conferencing and other means and have the technology to fully manage their caseloads.

We are continuing to register and consult on planning applications, doing our best to provide our service to residents, businesses and developers.

Due to social distancing requirements, we cannot currently hold Planning Committee meetings in person but they are being held in a virtual format. The Council is currently considering how to hold a Planning Committee without a need for a physical meeting. More detail on applications requiring a determination by the Planning Committee is set out below. 

Requests for Planning Enforcement investigations continue to be actioned where possible. We will prioritise cases of the most serious harm, e.g. felling of a protected tree, or irreversible harm to a listed building.

To help the Planning Service provide as good a service as possible, please:

  • submit all new applications via the Planning Portal and provide photographs with the application
  • make any representation/comment on a planning application using our Public Access system (see more detail below)

Planning applications

You can still submit a planning application, but it may take a little longer than usual to process. 

Site visits

We are not currently carrying out site visits. We recommend that you provide photographs with your application to avoid a delay in the decision. The case officer may contact you for further photographs or, where the technology is available, to book a virtual site visit.

Photographs should show the development site within its wider context, to illustrate the relationship with adjacent sites.

Commenting on Planning applications

If you wish to make a representation on a planning application, please give your comments on View and comment on planning applications. There is currently no team member at the Civic Offices to deal with paper representations.

Committee cases

Most planning decisions are made by Council Officers in accordance with Bexley’s Development Plan. Occasionally decisions on the largest or most controversial applications are made by the Planning Committee, made up of elected Councillors. 

We are considering how best to deal with such applications given the limitations currently in place on gatherings of people. The options include holding a ‘virtual’ or ‘e-Committee’. When we have decided how best to proceed, we will update the website.

Duty planner advice 

The Civic Offices are currently closed to the public and the duty planner service is suspended. If you have a query on a planning application, please contact the case officer. For other enquiries please refer to the advice given on Do I need planning permission?

Pre-application advice

We continue to offer the full suite of pre-application advice. If you are considering making a planning application, we recommend that you make use of our pre-application service.

We currently use both Skype video-conferencing and Microsoft Teams for pre-application meetings and for virtual site visits. For cases that are simpler or require less people, a phone call may be enough. When we receive your pre-application request, we will allocate a case officer. We recommend that you discuss the appropriate form for the meeting with them.

Staying alert and safe social distancing guidance for businesses

With the progressive lifting of lockdown restrictions, more businesses are starting to reopen on our high streets. However, remaining social distancing requirements means that special arrangements will need to remain in place to ensure a further spike in infections is avoided. The Council is keen to do everything that it can to enable businesses to put measures in place to protect their customers and the general public. The following document provides guidance for businesses:

Guidance note: queuing outside business premises

Coronavirus (COVID-19) pandemic guidance note: queueing outside business premises June 2020.


With the progressive lifting of lockdown restrictions more businesses are starting to reopen on our high streets. However, remaining social distancing requirements means that special arrangements will need to remain in place to ensure a further spike in infections is avoided. This is likely to include the need to facilitate appropriate queueing outside premises. Where businesses have their own forecourts, they are free to make appropriate arrangements according to their own requirements. Where they do not have their own forecourts, measures may need to be put in place on the highway.

The Council is keen to do everything that it can to enable businesses to put measures in place to protect their customers and the general public. In this context it is content for businesses to mark out spacing on the footway and put up relevant signage provided certain guidelines are followed.


  1. Before undertaking any measures, it is recommended that businesses contact their local Business Improvement District (BID) or equivalent organisations within their town centres to ensure actions are coordinated and complementary and that best practice is shared. If there is no such organisation the Council’s Town Centres Team can be reached at:
  2. Businesses should also consider available guidance and advice published by the government, the Health and Safety Executive or other relevant groups or bodies. The Council has signposted some of this guidance at
  3. When designing a scheme, consider both the needs of your business and the impact on the wider area. Think not only about your customers, but those that walk past it to get elsewhere. Also look at what neighbours have done and take account of that wherever possible. You may, additionally want to discuss your ideas with them.
  4. Also consider the needs of those guests with disabilities when laying out and running your queueing system. This will include those who are wheelchair dependent or visually impaired and other guests who may not understand the concept of queuing or are unable to queue for any length of time.
  5. Make sure that any design relates well to how your premises is currently laid out, for example if you have two entrances consider a one way in, one way out arrangement.
  6. Any measures should be temporary and easily removed or modified to reflect a phased approach to the lifting of lockdown restrictions or their possible re-imposition.
  7. Measures should be the minimum necessary to create a clear and simple guide for customers.
  8. Where there is potential confusion or congestion consider stewarding, especially if you need to manage the number of patrons in your premises at any one time. ‘Do not join the queue’ signs may be appropriate if you are expecting to get very busy.
  9. Measures should not create slip or trip hazards – tape and signage should be firmly stuck down on the footpath and, where likely to be walked on, should have a rough rather than smooth surface. The Council will not accept any liability for injuries or damage resulting directly from any measures you undertake on the highway.
  10. ‘A’ boards or temporary barriers for the mounting of signs and/or enclosure of areas should be avoided – use existing structures and street furniture wherever possible. Where barriers are used, they should be weighted to prevent being blown over and moved inside after closing.
  11. Measures must not cause damage to any highway asset including paving surfaces and street furniture. All due care should be taken when mounting and removing interventions.
  12. Queueing areas should currently maintain a least a two metre distance around them where practically possible (see note 7) to allow for the flow of pedestrians. When measuring this, account should be taken of access, loading and parking arrangements, existing street furniture including bus shelter and temporary obstructions such as permitted market stalls.
  13. You should seek to ensure that queuing areas run parallel to your shop front in a single line and do not encroach on the frontages of adjacent premises.
  14. You should inspect your measures regularly – at least once a day – to ensure they remain in place and do not cause a hazard to the general public.
  15. The Council will continue to cleanse the highway. Although all due care will be taken, the Council will not be liable for any damage to temporary measures resulting from the carrying out of its normal activities.

If you have any questions or queries, please email the Council at Transport&

Further guidance on other relevant aspects will be issued shortly.