Do you need help during the Coronavirus pandemic?

Here is some information that may help you during the coronavirus crisis, and especially when you are unable to leave your home except for shopping or essential supplies, exercise or to go to work, or if you are self-isolating at home.

Many of you will have family, friends or neighbours who can help. But we know that there may be times when these people aren’t available.  

We are here to help

We have a range of organisations in Bexley that can help you – they are there for you.

Green Doctors

If you are struggling with your energy bills Green Doctors can help.

Your local energy experts - the Green Doctors - are offering phone consultations to help you save money and stay out of debt. This consultation is provided by a registered charity for anyone on a low income or over 65 or with a long term health condition or disability.

Your Green Doctor will help you:

  • save money on your energy bills
  • switch energy providers to save you money
  • access the Warm Home Discounts
  • apply for grants for energy or water debt
  • get additional support

There is no charge for this service. Even your phone call is free.

Book a phone consultation or refer someone else.

Phone: 0300 365 5003
Website: Green Doctors

Domestic abuse

If you need support or have worries about domestic abuse the organisations below can provide advice and help.

Solace Women’s Aid 

  • provide telephone support, risk assessments and safety planning
  • duty line is open from 9am to 5pm - We are able to take telephone (self-referrals) and provide advice to professionals and those seeking support. There is a voicemail facility also on if the call is unanswered
  • we continue to offer access to legal support and have solicitors able to attend court virtually
  • Stalking can also be a part of domestic abuse. Solace are here to provide advice and support, however, further information can also be found through Paladin. You can also contact Paladin by phone on 020 3866 4107. Paladin’s line is open 9am to 3pm weekdays except for Wednesdays when it is open 10am to 5pm.

Solace are mindful many women, men and children will be at higher risk of domestic abuse during isolation. If you are concerned for a family member, friend or work colleague due to domestic abuse you can report this anonymously through Crime Stoppers online.

In an emergency, always call 999. If it’s not an emergency and you’d prefer to stay anonymous, Crime Stoppers can also be contacted on 0800 555 111.

For advice and support for those living in Bexley:

Bexley Solace Duty Line: 020 31984 659 (9am to 5pm)
Email: Bexley.community@solacewomensaid.org

For advice and for those across London including Bexley: 

Solace advice helpline: 0808 802 5565 (Monday to Friday 10am to 4pm and 6pm to 8pm Tuesdays)
Email: advice@solacewomensaid.org/

Solace rape crisis helpline:

Phone: 0808 801 0305 (Monday and Friday 10am to 2pm, Tuesday 10am to 1pm, 6pm to 8pm, Wednesday and Thursday 1pm to 5pm)
Email: rapecrisis@solacewomensaid.org

Alternatively, contact The London Survivors Gateway at 0808 801 0860 (or visit their website)

We will respond within 48 hours and can provide support within 24 hours where necessary.

24hr National Domestic Violence Helpline - 0808 2000 247

If in immediate danger call 999.

Family Matters

  • we offer therapy for those who have experienced rape or sexual abuse and are residents of Bexley
  • we also offer a telephone befriending service (fortnightly calls from a helpline member) 
  • the services are open to all survivors of sexual violence
  • people can self-refer 

Website: Family Matters 
Email: admin@familymattersuk.org
Telephone: 01474 536661 

We usually respond to messages within 48 hours.

There is currently a 20 week waiting list for the Therapy service.

We prioritise based on need then first come first served.

Food shopping

There are a number of options if you need food deliveries to your door.

Most supermarkets offer delivery and also click and collect services. It is sometimes hard to get a slot for these services but the supermarkets are now providing special arrangements if you are over 70, recognised by the NHS as extremely vulnerable (on the Shielding List) or otherwise elderly and vulnerable.   

We have provided details of what each supermarket is offering including the helpline numbers that will ensure you can get a delivery or collection slot.

If you are unable to accept a delivery, choose a click and collect slot and call our Emergency Helpline on 020 3045 5398 or apply online and we will arrange for your shopping to be collected and delivered to you with assistance.

Online deliveries

Supermarkets have changed the way groceries are delivered during the outbreak of Covid-19.

The major supermarkets have made some temporary changes in line with advice provided by the UK government and Public Health England. To keep contact to a minimum, drivers will no longer enter homes. When your delivery arrives, the driver will carefully place your shopping at your door before knocking and stepping back. All deliveries will be bagged to make it easier for you to move them inside.

Click and Collect 

If you don’t have anyone to get your shopping for you, or cannot get a delivery slot with your usual supermarket, why not try click and collect?

Most of the supermarkets offer this option as part of their online offer. You select click and collect, choose your shopping, pay online and give us the details and reference number for your order (you can email this to us) we can then arrange for it to be collected and delivered to your door.   

Please telephone the emergency helpline before placing your order and we can tell you when we can deliver!

See Asda, Sainsbury's, Tesco and Waitrose sections for details of how to access the major supermarkets’ online delivery and click and collect services.

Other services available - The majority of services below are free

Bexley Accessible Transport Team Service (BATS)

  • offer a collection and delivery service for essential supplies (Shop n Drop)
  • Shop n Drop is available Monday to Friday 
  • they will pay for shopping, a driver will pick up from the shop and a receipt is left in the bag on your doorstep
  • you then pay BATS over the phone
  • this service is very busy, please call to check when slots are available 

Phone: 01322 311 333 (6am to 3.00pm)
Phone: 07534 133 010 (in case of emergency out of office hours (Diana))
Email: enquiries@bexleyct.co.uk 
Website: Bexley Accessible Transport Scheme

We respond the same day and provide same day.

Carers Support for residents in Northumberland Heath

  • deliveries made 5 days per week
  • as the volunteers do not have transport, all deliveries must be within walking distance of Northumberland Heath
  • the service is available for anyone in need and is free of charge
  • to arrange this, please contact Bexley Carers Breaks line - 020 8302 6579 (leave a message. It is checked frequently during the day)

Bexley Deaf Centre can support its service users with food shopping.

Call our number and leave your details on our answerphone. These messages are picked up straight away and we can call right back. 

Phone: 01322 351122
Email: info@bexleydeafcentre.co.uk
Website: Bexley Deaf Centre

We will respond to your message on the same day and provide a service within 1 to 2 days.

Crossroads Care South East London can support its service users (carers and older people) with food shopping and medication collections. You can self-refer.                  
Name: Sharon French/Mary Garrity 
Phone: 01322 336086 / 01322 341983
Website: Crossroads Care South East London 
Email: info@ccsel.org

We will respond to your message and provide a service within 48 hours.

Porchlight 

We can support our service users (children and young people aged 8 to 17 years who are homeless or vulnerable) with food shopping and medication collections. You can self-refer.

Name: Tony Waite  
Phone: 07785 691828
Website: Porchlight
Email: tonywaite@porchlight.org.uk

Evergreen Care

We offer a home support service for essential needs which include food shopping (paid for service); wellbeing calls; medication collections etc. for clients and other older people (60+ years).

Contact details:

Phone: 01322 431765 (Monday to Friday, 10am to 4pm)
Website: Evergreen Care
Email: pete@evergreencarebexley.org 

We will respond to your message on the same day and provide a service within 24 hours, depending on the capacity of staff. Priority is based on first come first served.

Asda online delivery

The government have committed to continue to identify more extremely vulnerable customers who need help getting food and will be updating supermarkets in the future.

Asda has been working closely with the DEFRA and fellow supermarkets for the last couple of weeks to understand how to ensure essentials reach those with no support network. The data received from the UK Government has allowed Asda to email customers to offer first access to delivery slots, ensuring they get what they need while they stay safe at home.

Booking your slot

Understandably the demand for online shopping is really high, please check back regularly as Asda do continue to work on increasing capacity.

During this busy time, only slots for the next 7 days will show in order to prioritise the most vulnerable customers. Existing orders for later than this window are not affected, however, you will only be able to amend in the 2 days before your order is due (see Order Amends for more information).

App

  • go to ‘My Account’ – ‘Address Book’
  • within your current address is your ‘Delivery Instructions’
  • enter your information

Website

  • go to ‘Checkout Summary’
  • click ‘Other Information’
  • click ‘Change’
  • enter your information in ‘Delivery Instructions’
  • click ‘Save and Continue’ before completing your order

Asda will check your delivery instructions to find out if you are self-isolating. Your order will be pre-bagged so the driver can leave your order on your doorstep or in the communal area of your flats. Once the delivery is complete, our driver will alert you by ringing the doorbell or calling you. Please check your phone number is correct in advance of your delivery. With age-restricted products, you may be asked to show you are over 25 through the window or open door at a 2-metre distance. 

Sainsbury's online delivery

Sainsbury’s have introduced a system to prioritise certain groups of people for delivery:

  • elderly and vulnerable customers already identified through the data Sainsburys hold (Nectar card etc.)
  • people the government classifies as extremely vulnerable who have shopped with Sainsbury's before
  • people over 70 who have shopped with Sainsbury's before

How to know if you’re considered extremely vulnerable:

  • this means that you are clinically vulnerable to coronavirus and in need of support getting essential food supplies
  • you’re clinically vulnerable if you’re at risk of serious illness due to underlying health conditions. You’ll have received a letter from the NHS, or from your GP or hospital clinician

If you are extremely vulnerable, Sainsbury’s has been working with the government to identify those who are extremely vulnerable and have shopped with them before.

If you got a letter from the NHS and registered on GOV.UK as extremely vulnerable to coronavirus, your details will be passed to Sainsbury’s, who will then prioritise you for home delivery slots, and will be in touch to let you know when this has happened.

The government has committed to continue to identify more extremely vulnerable customers who need help getting food and will be updating supermarkets in the future.

If you are over 70 years of age you can get access to priority home delivery slots by calling the Sainsbury’s Team on 0800 953 4988.

Tesco online deliveries

Tesco have introduced a system to prioritise certain groups of people for delivery:

  • elderly and vulnerable customers already identified through the data held
  • people the government classifies as extremely vulnerable 
  • people over 70 

How to know if you’re considered extremely vulnerable:

  • this means that you are clinically vulnerable to coronavirus and in need of support getting essential food supplies
  • you’re clinically vulnerable if you’re at risk of serious illness due to underlying health conditions. You’ll have received a letter from the NHS, or from your GP or hospital clinician
  • the government have committed to continue to identify more extremely vulnerable customers who need help getting food and will be updating supermarkets in the future

Elderly and vulnerable and self-isolating customers:

  • deliveries are continuing and will deliver to customers in self-isolation. You can let Tesco know that you’re in self-isolation when you order (using the delivery notes box) or let the driver know at the door so that they can deliver safely. Drivers will bring bags to leave your shopping in on the doorstep if needed
  • drivers have also been told how to check a customer’s age during these circumstances. For example, they may ask you to verify your age by showing them proof of identification, where possible, either from a distance or through a window/glass
  • drivers may have to remove any age-restricted products from your order and return them to store for a refund if they can’t verify your age

Help vulnerable customers to get online delivery slots:

  • Tesco has reserved hundreds of thousands of home delivery slots a week for our most vulnerable customers, who the Government have identified as needing extra help. Tesco has already started contacting these customers to let them know they are prioritising home delivery slots for them. As the Government provides further lists, Tesco will continue to contact these customers
  • Tesco is expanding the home delivery and Click+Collect capacity and added hundreds of thousands of new slots

Existing Tesco Online Customers unable to safely shop in-store - Access to priority slots? 

  • please call Tesco on 0800 917 7359
  • if you can safely shop in-store, please think before you click, so we can help those that need it most

What priority slots will be available? 

  • Tesco priority delivery slots will have an 8-hour delivery window – either from 10am to 6pm or 2pm to 10pm
  • if you’re a vulnerable customer booking a priority slot, please make sure the mobile number in your account is correct. On the day of delivery, we’ll text you to let you know when your 1-hour slot is within your chosen window

Waitrose online delivery

Waitrose have introduced a system to prioritise certain groups of people for delivery:

  • elderly and vulnerable customers already identified through the data held
  • people the government classifies as extremely vulnerable 
  • people over 70 

How to know if you’re considered extremely vulnerable:

  • this means that you are clinically vulnerable to coronavirus and in need of support getting essential food supplies
  • you’re clinically vulnerable if you’re at risk of serious illness due to underlying health conditions. You’ll have received a letter from the NHS, or from your GP or hospital clinician
  • the government have committed to continue to identify more extremely vulnerable customers who need help getting food and will be updating supermarkets in the future

Elderly and vulnerable customers 

Waitrose have committed at least 25% of orders to elderly and vulnerable customers, who they are currently in the process of contacting to offer slots. Waitrose are increasing slots significantly and by next week this will reach 20% extra compared to usual and have nearly a 50% increase in pickers with hundreds of extra drivers - doing all they can to give slots to as many people as possible - especially those who need them the most. But we know we can still never have enough for demand.

How to book a waitrose.com grocery order?

  • delivery slots are booked via Waitrose or on the Waitrose App and are in the process of offering vulnerable customers priority access to our waitrose.com delivery slots
  • unfortunately, it is not possible to arrange delivery slot bookings over the phone
  • if you have an existing order, you will still be able to amend as normal. Please only book a single delivery per week. Demand remains high, but slots are being released daily. If none are available when you look, do try again the next day

Bexley Foodbank

  • We offer deliveries for those who are vulnerable, pensioners and those with large families
  • Contact 07385 921627 to obtain a voucher (between 10 – 4pm)
  • residents come to collect the food themselves
  • all packs are pre-packed. Additional women’s products and baby products available as appropriate

Locations: 

  • Avery Hill Christian Fellowship (Southspring, Sidcup, DA15 8EA) (Thursday 12 noon to 3pm)
  • New Community Church (24 Station Road, DA25 7DU) (Tuesday 12.30pm to 3pm)
  • Queen Street Baptist Church  (Queen Street, Erith, DA8 1RP) (Saturday 10am to 1pm)
  • Trinity Baptist Church (Broadway, Bexleyheath, DA6 7A) (Monday 1pm to 3pm)

Phone: 07932 431350
Website: Bexley foodbank
Email: info@bexley.foodbank.org.uk 

Response time for messages left is the same day if phoned between 9am to 6pm (leave phone number for return call).

Mind in Bexley:

  • We have begun a foodbank at our Revival Café every Tuesday and Thursday from 10  -12 noon.
  • Individuals will be given a prepared bag of items and all we ask is for last name and postcode.
  • No food vouchers necessary.

Contact details:

Address: Revival Café, 301c Broadway, Bexleyheath (right next to our Mind Bexley office)
Phone: 020 8303 8932
Email: info@mindinbexley.org.uk
Website: Mind in Bexley

Donations are given on a first come, first served basis.

Sladegreen Food Bank

  • You do not need a voucher or proof of ID
  • Available to anyone in need, in Bexley borough
  • Bring your own bags
  • Opening hours are 9.30 - 6.30pm Mon to Fri

 

Venue: St Augustine’s Church Hall, SladeGreen Road, Erith, DA8 2LW (just behind the church)

Tel: 07538 300 768
Email: sladegreenbiglocal@outlook.com


Donations are given first come, first served basis.

Food offers for everyone

The Exchange, Erith

Home-cooked meal delivery service - The Bookstore Café, which is based at The Exchange, is offering a home-cooked meal delivery service in and around Bexley. The Bookstore Café is delivering a range of nutritiously balanced, home dishes for £5 (£18 for a family of four sized portions), but Orbit customers can access the meals for £2.50. The oven-ready meals, which include favourites such as cottage pie, fish pie, chicken Kiev and spaghetti Bolognese, all have a three-day shelf-life, can be frozen and vegetarian and vegan options are available.

Fresh Food Boxes -  boxes normally cost £20 and are discounted to £10 for Orbit customers. Collection is between 10am and 3pm at The Exchange and due to guidelines on social distancing, priority deliveries will be made to Orbit’s sheltered schemes. This is an occasional service so please check out The Exchange's social media for details.

Contact details:

Telephone: Anyone wishing to place a ready meal order can contact The Bookstore Café on 01322 341144
Website: The Exchange
Facebook: https://www.facebook.com/exchangeerith/
Twitter: https://twitter.com/exchangeerith

Discounted food offer for Orbit residents

The Exchange, Erith

Home-cooked meal delivery service - The Bookstore Café, which is based at The Exchange, is offering a home-cooked meal delivery service in and around Bexley for Orbit customers.

There is a range of nutritiously balanced, home dishes for £2.50 for Orbit customers (usually £5 for others). The oven-ready meals, which include favourites such as cottage pie, fish pie, chicken Kiev and spaghetti Bolognese, all have a three-day shelf-life, can be frozen and vegetarian and vegan options are available.

Fresh Food Boxes - boxes are discounted to £10 for Orbit customers (normally £20 for others). Collection is between 10am and 3pm at The Exchange and due to guidelines on social distancing, priority deliveries will be made to Orbit’s sheltered schemes. This is an occasional service so please check out The Exchange's social media for details.

Orbit residents wishing to order just need to show proof of tenancy upon delivery, except those living in Sherwood House, Marler House, Lambert Court, Buckles Court, Hayley House, Flaxman Court and Bushey Court, who automatically qualify.

Contact Details:

Phone: Anyone wishing to place a ready meal order can contact The Bookstore Café on 01322 341144
Website: The exchange
Facebook: https://www.facebook.com/exchangeerith/
Twitter: https://twitter.com/exchangeerith

Special dietary requirements

The North West Kent Muslim Association can support you with food and other requirements.

Contact : Masjid Abu Bakar
Telephone: 07726 899708
Website: nwkma.org/

Getting medicine delivered

Your local pharmacy will often deliver medicines to you if you ask them to do so. Many pharmacies also offer delivery services for repeat prescriptions and you can register online (e.g. Pharmacy2ULLOYDS Pharmacy, Boots)

If you have been written to by the NHS to tell you that you should stay at home for 12 weeks because you are extremely vulnerable (known as Shielding), you can register on GOV.UK to have your medicine delivered.  

The Council can help you register for delivery – contact the Emergency Helpline on 020 3045 5398 or apply online

The following organisation can also help:

Bexley Accessible Transport Service (BATS)

The service will pick up and deliver prescriptions on Monday to Friday. Please note, they must have a signed letter of consent from you.

Phone: 01322 311333 (6am to 3.00pm)
Phone: 07534 133010 (in case of emergency out of office hours (Diana))
Email: enquiries@bexleyct.co.uk 
Website: Bexley Accessible Transport Scheme

We will respond the same day and deliver daily.

Bexley Deaf Centre

We can support our service users if they need any medication picked up. Call our number and leave your details on our answerphone. These messages are picked up straight away and we can call right back. 

Phone: 01322 351122
Email: info@bexleydeafcentre.co.uk
Website: Bexley Deaf Centre

We will call back the same day and provide a service within 1 to 2 days. 

Crossroads Care South East London

Crossroads Care can support its service users (carers and older people) if they need any medication picked up. You can self-refer.

Name: Sharon French/Mary Garrity 
Phone: 01322 336086 / 01322 341983
Website: Crossroads Care South East London 
Email: info@ccsel.org

We will respond to your message and provide a service within 48 hours.

Porchlight 

We can support our service users (children and young people aged 8 to 17 years who are homeless or vulnerable) with food shopping and medication collections. You can self-refer.

Name: Tony Waite  
Phone: 07785 691828
Website: Porchlight
Email: tonywaite@porchlight.org.uk

Evergreen Care

We offer a home support service for essential needs which include food shopping; wellbeing calls; medication collections etc. for clients and other older people (60+ years).

Phone: 01322 431765 (Monday to Friday, 10am to 4pm)
Website: Evergreen Care
Email: pete@evergreencarebexley.org 

We will respond to your message on the same day and provide a service within 24 hours, depending on the capacity of staff. Priority is based on first come first served.

Hearing aid batteries

Bexley Deaf Centre provides a delivery service for hearing aid batteries.                            

We continue to deliver hearing aid batteries through letterboxes. We can take a look at a hearing aid if it's not working (NHS patients only).

Call our number and leave your details on our answerphone. These messages are picked up straight away and we can call right back. 

Phone: 01322 351122
Email: info@bexleydeafcentre.co.uk
Website: Bexley Deaf Centre

We will respond to your message on the same day and provide a service within 1 to 2 days.

Help with your mental wellbeing

Many people will be finding staying at home for long periods challenging and difficult. The organisations below can help:

Carers Support Bexley

Offers emotional support, information, advice, signposting, advocacy etc for Carers over the telephone.

Phone: 020 8302 8011
Email: info@carerssupport.org
Website: Carers' Support (Bexley)

Messages will be responded to within 24 hours (Monday to Friday).
We will provide our service within 24 hours ideally.

Mind Bexley

Self-help information offers lots of helpful Information for self-care to deal with anxiety and physical health and well-being. Visit Coronavirus and your wellbeing.

Online therapy – online courses to help you manage stress, anxiety and depression. Please visit SilverCloud to apply.

Wellbeing line: For individuals in the borough struggling with their mental health right now.
Open Monday to Friday 9am to 6pm.
Please call 020 3912 0048.

The Bexley Crisis Cafe is a safe and friendly place for anybody 18 and over who is experiencing severe emotional or psychological distress. It is a drop-in service where you can access mental health support and advice from mental health workers.

Our aim is to provide a safe, relaxing space where you can speak freely with one of our mental health workers about what is going on for you. We offer support, advice and signpost you to a suitable service for you, to help you feel less isolated or to provide support to learn from a crisis.

We are open from 6pm to 10pm from Monday to Sunday including Bank Holidays.

Recovery College – We are now offering a befriending service, check in calls and a digital timetable with an array of courses and workshops to improve your wellbeing. Please see Bexley Recovery College to register for any of our courses or workshops or to refer into the recovery college.

Where you can contact Mind In Bexley:

Mind in Bexley
2a Devonshire Road, Bexleyheath, DA6 8DS
Phone: 020 8303 8932
Email: info@mindinbexley.org.uk
Website: Mind in Bexley

We aim to answer calls immediately. If demand is particularly high we will return call on the same day and provide services within 24 hours.

Re-Instate

Operates alongside MIND and offers:

Re-Instate’s Mental Health Employment Team is continuing to provide a comprehensive range of services around employment matters. This includes job retention and mediation with employers, job searching, employability training, preparation for work and access to volunteering opportunities. The Employment Service operates as part of the Recovery and Well-being Service in conjunction with Mind in Bexley and Mind’s Recovery College. This service is for people with mental health problems to empower them to take control of their recovery.

The Early Intervention Service provides a range of employment services for people experiencing mental ill-health. The Early Intervention project engages with clients through a wide variety of referral routes at the earliest possible stage before a drama becomes a crisis.

From 26th May we will be offering a range of employability workshops and guidance in a range of employment issues relevant to the current crisis. A full timetable can be found on Re-Instate’s website or through Mind’s Recovery College.

The W-rap project (Well-being Recovery Activity Parcels) provides well-being packs to isolated people offering five full-sized gifts built around the New Economics Foundation’s Five Way’s to Well-being. Packs have been supplied to patients during long-term hospital stays as well as people isolated in their own home, residents of care homes, carers and religious groups.

Phone Hub: 01322 438155
Email Employment Service: info@re-instate.co.uk
Website: www.re-instate.co.uk
Email: shart@re-instate.co.uk 

Response time for messages left: within 24 hours, but should be much quicker. Response time for services to be provided: 24 to 48 hours, dependant on service/need.

Alzheimer's Society

Alzheimer’s Society provide a telephone dementia advice and support service and provide welfare calls for people feeling isolated or are concerned about their memory. 

Phone: 01322 524950 or National Dementia Connect Helpline: 0333 150 3456
Email: bexleybranch@alzheimers.org.uk
Website: Alzheimer's Society 

We aim to respond to your message within 24 to 72 hours and provide a service appropriate to your need.

Cruse

We can provide telephone and email support for bereaved people in our local community.

Phone: 020 8304 5245
Email: bexleyandbromley@cruse.org.uk
Website: Cruse Bereavement Care

We will respond to your message within 24 hours. Needs are assessed and allocated on a priority basis.

Greenwich and Bexley Hospice

Compassionate Neighbours in Greenwich & Bexley is a project which matches trained ‘Compassionate Neighbours’ with people in their community who are lonely/isolated and/or touched by terminal illness or frailty. In normal circumstances, Compassionate Neighbours visit for around an hour a week to offer their companionship, friendship and to help the person remain connected with their own community. During the COVID-19 outbreak we are arranging telephone support relationships - following the same principles but supporting people through isolation. We will aim to maintain support one the pandemic is over.

We are happy to accept/consider self-referrals.

Online form (preferred method of contact) 
Phone: 07562 750303 (temporary phone number during pandemic) to speak to one of the team - will be diverted to someone who is working
Email: cn@gbch.org.uk
Website: Greenwich & Bexley Community Hospice

We will respond to your message the same day. We will provide services within 48 hours. Priority is given to people experiencing dying, bereavement and living with long term conditions, although we aim to support everyone. 

Advocacy For All

Our services are for people who lack capacity to make decisions about serious medical treatments or a change of accommodation; people who are deprived of their liberty; people who require support to make a complaint about an NHS or NHS funded service; people with learning disabilities; people aged 16-25 who have autism or ADHD and/or people who have a substantial difficulty in being involved in the assessment and review of their care services.

  • NHS Complaints Advocacy – This is a free, independent and confidential service that can help you if you want to make a complaint about any aspect of NHS care or treatment. You can self-refer
  • Bexley Speaking Up group (For people with a learning disability) - The aims of the groups are to: support people to have a voice; help people get their voice heard; teach people about their rights; build people’s confidence; meet new people; try new things; share experiences and ideas; learn new skills; work alongside services to make them better and prevent loneliness and isolation. You can self-refer
  • Bridge to Independence (people with autism or ADHD to develop skills and confidence to find work) - The project aims are to: improve young people’s self-esteem and confidence; improve communication and social skills; increase employability skills and provide young people with strategies and skills towards independence. You can self-refer
  • Befriending service (including webinars and phone calls) to existing members and others with learning difficulties. To become a member please email us. You can self-refer

Telephone: 0345 310 1812
Email: info@advocacyforall.org.uk
Website: Advocacy for All

We usually respond to messages the same day and provide services within 48 hours. We prioritise people based on need then first come first served.

Bexley & Dartford Samaritans

We provide a telephone and email listening service for those in distress and despair, and for those who need emotional support during a difficult time.  
Website: Bexley & Dartford Samaritans
Email: jo@samaritans.org
Telephone: Freephone 116 123

We do not have the facility for callers to leave messages - all calls are answered by a volunteer and dealt with on the same day. We prioritise people on a first come first served basis.

Family Matters 

  • we offer therapy for those who have experienced rape or sexual abuse and are residents of Bexley
  • we also offer a telephone befriending service (fortnightly calls from a helpline member) 
  • the services are open to all survivors of sexual violence
  • people can self-refer 

Website: Family Matters  
Email: admin@familymattersuk.org
Telephone: 01474 536661

We usually respond to messages within 48 hours.

There is currently a 20 week waiting list for the Therapy service.

We prioritise based on need then first come first served.

Imago

  • Bexley Young Carers, a project for young carers, offers a befriending and welfare service
  • the service is for any young people aged 8-18 who live in Bexley and who are taking on caring responsibilities for a family member with a long-term illness, disability, mental health or substance misuse issue

Name: Kelli Gardner
Email: Kelli.gardner@imago.community
Telephone: Central hub  - 0300 111 1110 or Kelli Gardner - 07702 521064
Website: Imago

We usually respond to messages and provide services the same day. 

We prioritise members first then based on need.

Evergreen Care

  • We offer a telephone befriending service for anyone (over 60 years old) needing a regular phone call (3 times per week).
  • Evergreen’s Chaplaincy and Spiritual Care Service – We provide safe and confidential support to our community that is available to everyone: You do not need to be a Christian or a member of any faith community. If you have questions, or are fearful for the future, let us walk with you through the difficult times.

Contact details:

Phone: 01322 431 765 (Mon to Fri 10 – 4pm)

Website: Evergreen Care
Email: pete@evergreencarebexley.org

 

We will respond to your message on the same day and provide a service within 24 hours, depending on the capacity of staff. Priority is based on first come first served.

If the NHS has written to you - The Shielded List

Many residents may have had a letter from the NHS advising you that because of your medical history, you are extremely vulnerable and should take extra precautions. Your name has been added to what is known as the Shielded List. Information about this is on the GOV.UK website.

The Government has promised to deliver food every week and medicine to you if you advise that you need that assistance – register on the site above – we can help you do this if you call the Emergency Helpline number 020 3045 5398.

If you have had a letter advising you that you are extremely vulnerable (on the Shielded list) and usually do your shopping online, this information will help you access a priority slot.

You must register on the GOV.UK website as a clinically vulnerable person once you have received your NHS letter, or via the helpline number found on the NHS letter. This is 0800 028 8327.

When signing up, ensure to answer ‘no’ to the question ‘do you have a way of getting essential supplies delivered at the moment’ in order for your data to be passed onto supermarkets. Supermarkets will then ensure that you can access their priority slots, as well as registering you for a food parcel from the Government. 

If you no longer want a food parcel but want to stay registered for a priority slot with your supermarket, you can visit the GOV.UK website at a later time and re-register stating ‘yes’ when asked ‘do you have a way of getting essential supplies delivered at the moment.’ This will de-register you for a food box and supermarkets will continue to regard you as a priority customer and will, therefore, remain registered as needing a priority slot with your chosen supermarket(s), as long as you were previously registered with them as an online customer.

Someone to talk to

It’s hard for all of us to stay at home and especially hard for you if you have no company. The organisations below can arrange for someone to talk to you.

Bexley Accessible Transport Service (BATS)

Offers a telephone chat service daily for those who are self-isolating or alone at home.

Phone 01322 311333 (6am to 3.00pm)

Messages will be responded to within 24 hours (Monday to Friday).

Services will be provided within 24 hours.

Carers Support Bexley

Offers telephone befriending, emotional support, information, advice, signposting, advocacy etc for Carers over the telephone.

Phone: 020 8302 8011
Email: info@carerssupport.org
Website: Carers' Support (Bexley)

Messages will be responded to within 24 hours (Monday to Friday).

Services will be provided within 24 hours ideally.

Bexley SNAP 

Offers staying in touch for regular users of its services by phone weekly/fortnightly.

Contact details:

Phone: 01322 334192 (answerphone message to email)
Email: admin@bexleysnap.org.uk
Website: Bexley SNAP

Messages will be responded to within 48 hours.

Bexley Moorings (for young people) 

  • Can self-refer
  • CRISP social group is being offered via zoom link if you are socially isolated and may be struggling now and are worried that you will struggle to reintegrate when restrictions lifted. Offered for 10 to 15 year olds.
  • Can also consider those who had been at risk of exclusion from school and managing their behaviour

Phone: 020 8304 9609
Email: info@bexleymoorings.co.uk
Website: Bexley Moorings Project

We will respond within 24 hours and aim to offer support within one week.
Response time for messages left is the same day.

Mencap for people with learning disabilities

  • happy to talk by phone or email for people with a learning disability and their families who need to talk or access support
  • have a daily timetable of activities that people with a learning disability can get involved with online, such as virtual classes, competitions and quizzes.  Search for ‘Bexley Mencap’ on Facebook, Twitter, Instagram or YouTube
  • we can provide phone or email support to carers on a range of practical issues such as form filling or just a chat with an understanding ear
  • available by phone or email for people who need to talk or access support
  • we are running 1:1 virtual support for existing members and undertaking daily/weekly wellbeing and social calls
  • we aim to offer a weekly timetable of activities that people with a learning disability can get involved with online, such as virtual classes, competitions and Vlogs
  • delivering food or medication for a small number of existing members who are most vulnerable and unable to do so themselves
  • providing support to carers who are not existing members via phone or email on a range of practical issues such as form filling

Phone: 020 8303 6336
Email: office@bexleymencap.org.uk
Website: Bexley Mencap

We respond within 1 working day and aim to provide a service response time for messages left: 1 working day as soon as possible/within 3 working days.

Bexley Deaf Centre

Bexley Deaf Centre are happy to chat to its service users – if you just want someone to talk to, we are happy to chat.

Call our number and leave your details on our answerphone. These messages are picked up straight away and we can call right back. 

Phone: 01322 351122
Email: info@bexleydeafcentre.co.uk
Website: Bexley Deaf Centre

We will respond to your message on the same day and provide a service within 1 to 2 days.

Age UK Bexley 

  • We provide services for older people including:-
  • Telephone befriending
  • Digital cafe
  • Information, advice and signposting services (online and via telephone) including financial and benefits advice
  • Regular telephone support to our day care service users

Phone: 020 300 0883
Email: guy.stevenson@ageukbexley.org.uk
Website: Age UK Bexley 

We will respond to your message and provide a service within 24 hours (priority based on need).

Alzheimer's Society

Alzheimer's Society provide a telephone dementia advice and support service and provide welfare calls for people feeling isolated or care concerned about their memory.

Phone: 01322 524950 or National Dementia Connect Helpline: 0333 150 3456
Email: bexleybranch@alzheimers.org.uk
Website: Alzheimer's Society 

We aim to respond to your message within 24 to 72 hours and provide a service appropriate to your need. 

Choice Support 

Choice Support can offer telephone support regarding benefits for people with mental health issues or Autism. You can self-refer.

Phone: 01322 341123
Email: jane.munday@choicesupport.org.uk 
Website: Choice Support 

We will respond to your message within 24 hours and provide a service within one week, if they need to come into the office. Priority is based on need.

Crossroads Care South East London 

Crossroads Care can support its service users (carers and older people) with befriending telephone calls. You can self-refer.

Name: Sharon French/Mary Garrity 
Phone: 01322 336086 / 01322 341983
Email: info@ccsel.org
Website: Crossroads Care South East London 

We will respond to your message and provide a service within 48 hours.

Cruse 

Cruse can provide telephone and email support for bereaved people in our local community.

Phone: 020 8304 5245
Email: bexleyandbromley@cruse.org.uk
Website: Cruse Bereavement Care

We will respond to your message within 24 hours. Needs are assessed and allocated on a priority basis.

Greenwich and Bexley Hospice

Compassionate Neighbours in Greenwich & Bexley is a project which matches trained ‘Compassionate Neighbours’ with people in their community who are lonely/isolated and/or touched by terminal illness or frailty. In normal circumstances, Compassionate Neighbours visit for around an hour a week to offer their companionship, friendship and to help the person remain connected with their own community. During the COVID-19 outbreak we are arranging telephone support relationships - following the same principles but supporting people through isolation. We will aim to maintain support one the pandemic is over.

We are happy to accept/consider self-referrals.

Online form (preferred method of contact) 
Phone: 07562 750303 (temporary phone number during pandemic) to speak to one of the team - will be diverted to someone who is working
Email: cn@gbch.org.uk
Website: Greenwich & Bexley Community Hospice

We will respond to your message the same day. We will provide services within 48 hours. Priority is given to people experiencing dying, bereavement and living with long term conditions, although we aim to support everyone. 

Mind Bexley

Wellbeing line: For individuals in the borough struggling with their mental health right now.
Open Monday to Friday 9am to 6pm.
Please call 020 3912 0048.

The Bexley Crisis Cafe is a safe and friendly place for anybody 18 and over who is experiencing severe emotional or psychological distress. It is a drop-in service where you can access mental health support and advice from mental health workers.

Our aim is to provide a safe, relaxing space where you can speak freely with one of our mental health workers about what is going on for you. We offer support, advice and signpost you to a suitable service for you, to help you feel less isolated or to provide support to learn from a crisis.

We are open from 6pm to 10pm from Monday to Sunday including Bank Holidays.

Phone: 020 8303 8932
Email: info@mindinbexley.org.uk
Website: Mind in Bexley

We aim to answer calls immediately. If demand is particularly high we will return call on the same day and provide services within 24 hours.

Evergreen Care

  • We offer a telephone befriending service for anyone (over 60 years old) needing a regular phone call (3 times per week).
  • Evergreen’s Chaplaincy and Spiritual Care Service – We provide safe and confidential support to our community that is available to everyone: You do not need to be a Christian or a member of any faith community. If you have questions or are fearful for the future, let us walk with you through the difficult times.

Phone: 01322 431765 (Monday to Friday, 10am to 4pm)
Website: Evergreen Care
Email: pete@evergreencarebexley.org 

We will respond to your message on the same day and provide a service within 24 hours, depending on the capacity of staff. Priority is based on first come first served.

Headway (South East London and North West Kent)

We are offering a telephone befriending service for our members and others who are acquired brain injury survivors.

We have also launched a new radio service where people with acquired brain injuries (and anyone else who is feeling isolated) can send in their song requests and hear positive stories from each other.

Phone: 020 3058 1020 (Monday to Friday 9am to 5.30pm)
Email: tonyhart@headwayselnwk.co.uk

Messages are picked up within 24 hours and services provided within 72 hours (depending on the level of services required). Priorities are to deal with members of Headway first then thereafter based on need

Bexley Voice

We offer support via our Bexley Voice Facebook group. This service is for Bexley Voice Parent Carer members only. To join Bexley Voice you will need to be a parent/carer of a child or young person with SEND. 

We also offer support to SEND parent/carers via our website which we regularly update with information from providers.

New service – ‘Virtual Voice support’ - fortnightly Facebook live sessions with professionals and facilitated virtual 1 to 1 sessions, starting from 1 June 2020

Email: bexleyvoice@hotmail.co.uk
Facebook group: Bexley Voice Parent/Carer Facebook Group
Telephone:  07512 409936
Website: Bexley Voice

Phone messages are only manned once a week so it is better to email us or join our facebook group. 

Bexley & Dartford Samaritans

We provide a telephone and email listening service for those in distress and despair, and for those who need emotional support during a difficult time.  
Website: Bexley & Dartford Samaritans
Email: jo@samaritans.org
Telephone: Freephone 116 123

We do not have the facility for callers to leave messages - all calls are answered by a volunteer and dealt with on the same day. We prioritise people on a first come first served basis.

Advocacy for All

Our services are for people aged 16 to 25 who have autism or ADHD. 

  • Bexley Speaking Up group (For people with a learning disability) - The aims of the groups are to: support people to have a voice; help people get their voice heard; teach people about their rights; build people’s confidence; meet new people; try new things; share experiences and ideas; learn new skills; work alongside services to make them better and prevent loneliness and isolation. You can self-refer
  • Bridge to Independence (people with autism or ADHD to develop skills and confidence to find work) - The project aims are to: improve young people’s self-esteem and confidence; improve communication and social skills; increase employability skills and provide young people with strategies and skills towards independence. You can self-refer
  • Befriending service (including webinars and phone calls) to existing members and others with learning difficulties. To become a member please email us. You can self-refer.

Telephone: 0345 310 1812
Email: info@advocacyforall.org.uk
Website: Advocacy for All

We usually respond to messages the same day and provide services within 48 hours. We prioritise people based on need then first come first served.

Family Matters

  • we offer therapy for those who have experienced rape or sexual abuse and are residents of Bexley
  • we also offer a telephone befriending service (fortnightly calls from a helpline member) 
  • the services are open to all survivors of sexual violence
  • people can self-refer 

Website: Family Matters 
Email: admin@familymattersuk.org
Telephone: 01474 536661 

We usually respond to messages within 48 hours.

There is currently a 20 week waiting list for the Therapy service.

We prioritise based on need then first come first served.

Imago

  • Bexley Young Carers, a project for young carers, offers a befriending and welfare service
  • the service is for any young people aged 8-18 who live in Bexley and who are taking on caring responsibilities for a family member with a long-term illness, disability, mental health or substance misuse issue

Name: Kelli Gardner
Email: Kelli.gardner@imago.community
Telephone: Central hub  - 0300 111 1110 or Kelli Gardner - 07702 521064
Website: Imago

We usually respond to messages and provide services the same day. 

We prioritise members first then based on need.

Bexley Family Lives

  • Our services are for referred families with at least one child under 5 years old that are experiencing challenges.
  • Self-referrals welcome
  • Families will be offered phone and virtual support and will be picked up by the home visiting service as soon as possible.
  • We contact our families weekly.
  • We offer parenting videos
  • A confidential helpline (for any Bexley resident) 0808 800 2222
  • We have a list of play resources for families

Contact Details:

Telephone: Call Family Lives Administrator on 07739 788 120 or Lisa Pitcher 07811 689 115 (Mon to Friday 9 – 5pm) to make a referral

Email: askus@familylives.org.uk
Website: Bexley family lives

Staff work Monday to Friday 9 – 5pm. We respond to messages within 48 hours when an assessment of need will take place.

Healthwatch

We are happy to talk to people who feel isolated.

We have a survey on our website but are very happy just to chat to people about the difficulties they may be experiencing and also what may be working well. This will be shared with Healthwatch England and local service commissioners. We are particularly interested in how people are coping who do not use social media or have a computer etc.

Contact Details:

Phone: 020 8304 9344 
Email: info@healthwatchbexley.co.uk
Website: Healthwatch Bexley

We will respond to your message and provide a service within 24 hours.

Act For Change

  • We provide one to one counselling (one hour per week) for young people aged 11 – 18 years olds and their parents/carers, who have experienced trauma
  • You can self-refer.   

Name: Lea Misan 
Phone: 07793 656 225
Email: lea@actforchange.org.uk
Website: Act for change

We will respond to your message on the same day and provide a service within 48 hours. We prioritise first come first served.

Transport to a hospital appointment

If you need help to get to a hospital appointment or your doctor, the following organisation can help.

Bexley Accessible Transport Scheme (BATS)

  • we offer accessible transportation within the borough to doctors or hospital appointments for older people or people with disabilities Monday to Friday
  • our services will follow the Government’s guidance on the personal protective equipment (PPE) required at all times and vehicles will be cleaned after every use
  • we will carry no more than 4 passengers per vehicle with a 2-metre gap between every passenger

Phone: 01322 311333 (6am to 3.00pm)
Phone: 07534 133010 (in case of emergency out of office hours (Diana))
Email: enquiries@bexleyct.co.uk 
Website: Bexley Accessible Transport Scheme

We will respond to you on the same day and provide the service on the same day wherever possible.

Other support

Support for Carers - Crossroads Care South East London

We can provide emergency support for carers. Current regulated (personal care) services being delivered in the community. You can self-refer.

Name: Sharon French/Mary Garrity 
Phone: 01322 336086 / 01322 341983
Website: Crossroads Care South East London 
Email: info@ccsel.org

We will respond to your message and provide a service within 48 hours.

Information and advice and guidance - Citizen’s Advice Bureau

Bexley Citizens Advice Bureau is providing an extended phone service from 9:30-12:30 then 1:30-3:30pm Monday to Friday, as well as providing advice by email.

Call Citizens Advice Bureau Bexley on 01322 517152

Get advice by email at www.bexleycab.org.uk/contact-us/

You can also find lots of useful information and answers to your queries on www.adviceguide.org.uk; www.citizensadvice.org.uk/

Information and advice and guidance  - Carers Support Bexley

Offers advice and guidance including benefits advice for Carers over the telephone.

Phone: 020 8302 8011
Email: info@carerssupport.org
Website: Carers' Support (Bexley)

Messages will be responded to within 24 hours (Monday to Friday).

Services will be provided within 24 hours ideally.

Information and advice and guidance - Healthwatch

Healthwatch Bexley are the consumer champion for both health and social care services locally. We are here to support people who live or access services in the Borough of Bexley.

We are happy to listen to your experiences of health and social care services, offer support, advice and signpost to relevant services.

We have a survey on our website but are very happy just to chat to people about the difficulties they may be experiencing and also what may be working well. This will be shared with Healthwatch England and local service commissioners. We are particularly interested in how people are coping who do not use social media or have a computer etc.

Phone: 020 8304 9344 
Email: info@healthwatchbexley.co.uk
Website: Healthwatch Bexley

We will respond to your message and provide a service within 24 hours.

 

Information, advice and guidance - Inspire Community Trust

Contact Details:

Email for central administration: theresa.green@inspirecomunitytrust.org
Website: Inspire community trust

 

Information, Advice and Guidance – Bexley SNAP

We provide the following to existing families or those that have previously accessed SNAP:-

  • New toy library service – a selection of toys that are delivered to the home for a week at a time, free of charge.
  • One to one or small group ‘Zoom’ sessions for children and young people to stay connected and keep in touch with the SNAP team and peers.
  • Access to games, quizzes, fitness exercises, craft and cookery sessions via Zoom.

Contact Details:

Telephone:  01322 334192 (answerphone message to email)
Email: admin@bexleysnap.org.uk
Website: Bexley snap


Messages will be responded to within 48 hours.

 

Information, Advice and Guidance - Evergreen Care

  • Trusted Traders – Evergreen Care belong to a local BNI group with 35 members including a plumber, electrician, handyman, carpet fitter etc. The group meets weekly and over time trusted relationships have been built. Evergreen trusts the members not to scam their clients. Those listed are businesses and charge accordingly. Anyone can contact Evergreen for more information.

Contact details:

Phone: 01322 431 765 (Mon to Fri 10 – 4pm)
Website:
Evergreen Care
Email: pete@evergreencarebexley.org  

We will usually respond to your message on the same day. 

General support - Age UK Bexley

Dog walking - Gender-specific support through the Men’s Shed Home Planters Project

Phone: 020 300 0883
Email: guy.stevenson@ageukbexley.org.uk
Website: Age UK Bexley 

We will respond to your message and provide a service within 24 hours (priority based on need).

General support - Kent Association for the Blind

Eye Clinic Liaison Officers (ECLOs) are on hand to give you the essential emotional and practical support you need at this crucial time.

Our ECLOs will spend time with you to talk through your concerns, explain more about your eye condition, give you information about help available to you or just listen. Having help at this early stage can prevent other problems like falls or a deterioration in your wellbeing and provide you with coping strategies to help you manage your condition. This may include information about the registration process, local support services, treatments and benefits and concessions.

Phone: 07795 558560
Email: chris.wilsdon@kab.org.uk
Website: Kent Association for the Blind 

We will respond to your message and provide a service the same day. We prioritise based on need.