Someone to talk to
It’s hard for all of us to stay at home and especially hard for you if you have no company. The organisations below can arrange for someone to talk to you.
Bexley Accessible Transport Service (BATS)
Offers a telephone chat service daily for those who are self-isolating or alone at home.
Phone 01322 311333 (6am to 3.00pm)
Messages will be responded to within 24 hours (Monday to Friday).
Services will be provided within 24 hours.
Carers Support Bexley
Offers telephone befriending, emotional support, information, advice, signposting, advocacy etc for Carers over the telephone.
Phone: 020 8302 8011
Website: Carers' Support (Bexley)
Messages will be responded to within 24 hours (Monday to Friday).
Services will be provided within 24 hours ideally.
Offers staying in touch for regular users of its services by phone weekly/fortnightly.
Phone: 01322 334192 (answerphone message to email)
Website: Bexley SNAP
Messages will be responded to within 48 hours.
Bexley Moorings (for young people)
- Can self-refer
- CRISP social group is being offered via zoom link if you are socially isolated and may be struggling now and are worried that you will struggle to reintegrate when restrictions lifted. Offered for 10 to 15 year olds.
- Can also consider those who had been at risk of exclusion from school and managing their behaviour
Phone: 020 8304 9609
Website: Bexley Moorings Project
We will respond within 24 hours and aim to offer support within one week.
Response time for messages left is the same day.
Mencap for people with learning disabilities
- happy to talk by phone or email for people with a learning disability and their families who need to talk or access support
- have a daily timetable of activities that people with a learning disability can get involved with online, such as virtual classes, competitions and quizzes. Search for ‘Bexley Mencap’ on Facebook, Twitter, Instagram or YouTube
- we can provide phone or email support to carers on a range of practical issues such as form filling or just a chat with an understanding ear
- available by phone or email for people who need to talk or access support
- we are running 1:1 virtual support for existing members and undertaking daily/weekly wellbeing and social calls
- we aim to offer a weekly timetable of activities that people with a learning disability can get involved with online, such as virtual classes, competitions and Vlogs
- delivering food or medication for a small number of existing members who are most vulnerable and unable to do so themselves
- providing support to carers who are not existing members via phone or email on a range of practical issues such as form filling
Phone: 020 8303 6336
Website: Bexley Mencap
We respond within 1 working day and aim to provide a service response time for messages left: 1 working day as soon as possible/within 3 working days.
Bexley Deaf Centre
Bexley Deaf Centre are happy to chat to its service users – if you just want someone to talk to, we are happy to chat.
Call our number and leave your details on our answerphone. These messages are picked up straight away and we can call right back.
Phone: 01322 351122
Website: Bexley Deaf Centre
We will respond to your message on the same day and provide a service within 1 to 2 days.
Age UK Bexley
- We provide services for older people including:-
- Telephone befriending
- Digital cafe
- Information, advice and signposting services (online and via telephone) including financial and benefits advice
- Regular telephone support to our day care service users
Phone: 020 300 0883
Website: Age UK Bexley
We will respond to your message and provide a service within 24 hours (priority based on need).
Alzheimer's Society provide a telephone dementia advice and support service and provide welfare calls for people feeling isolated or care concerned about their memory.
Phone: 01322 524950 or National Dementia Connect Helpline: 0333 150 3456
Website: Alzheimer's Society
We aim to respond to your message within 24 to 72 hours and provide a service appropriate to your need.
Choice Support can offer telephone support regarding benefits for people with mental health issues or Autism. You can self-refer.
Phone: 01322 341123
Website: Choice Support
We will respond to your message within 24 hours and provide a service within one week, if they need to come into the office. Priority is based on need.
Crossroads Care South East London
Crossroads Care can support its service users (carers and older people) with befriending telephone calls. You can self-refer.
Name: Sharon French/Mary Garrity
Phone: 01322 336086 / 01322 341983
Website: Crossroads Care South East London
We will respond to your message and provide a service within 48 hours.
Cruse can provide telephone and email support for bereaved people in our local community.
Phone: 020 8304 5245
Website: Cruse Bereavement Care
We will respond to your message within 24 hours. Needs are assessed and allocated on a priority basis.
Greenwich and Bexley Hospice
Compassionate Neighbours in Greenwich & Bexley is a project which matches trained ‘Compassionate Neighbours’ with people in their community who are lonely/isolated and/or touched by terminal illness or frailty. In normal circumstances, Compassionate Neighbours visit for around an hour a week to offer their companionship, friendship and to help the person remain connected with their own community. During the COVID-19 outbreak we are arranging telephone support relationships - following the same principles but supporting people through isolation. We will aim to maintain support one the pandemic is over.
We are happy to accept/consider self-referrals.
Online form (preferred method of contact)
Phone: 07562 750303 (temporary phone number during pandemic) to speak to one of the team - will be diverted to someone who is working
Website: Greenwich & Bexley Community Hospice
We will respond to your message the same day. We will provide services within 48 hours. Priority is given to people experiencing dying, bereavement and living with long term conditions, although we aim to support everyone.
Wellbeing line: For individuals in the borough struggling with their mental health right now.
Open Monday to Friday 9am to 6pm.
Please call 020 3912 0048.
The Bexley Crisis Cafe is a safe and friendly place for anybody 18 and over who is experiencing severe emotional or psychological distress. It is a drop-in service where you can access mental health support and advice from mental health workers.
Our aim is to provide a safe, relaxing space where you can speak freely with one of our mental health workers about what is going on for you. We offer support, advice and signpost you to a suitable service for you, to help you feel less isolated or to provide support to learn from a crisis.
We are open from 6pm to 10pm from Monday to Sunday including Bank Holidays.
Phone: 020 8303 8932
Website: Mind in Bexley
We aim to answer calls immediately. If demand is particularly high we will return call on the same day and provide services within 24 hours.
- We offer a telephone befriending service for anyone (over 60 years old) needing a regular phone call (3 times per week).
- Evergreen’s Chaplaincy and Spiritual Care Service – We provide safe and confidential support to our community that is available to everyone: You do not need to be a Christian or a member of any faith community. If you have questions or are fearful for the future, let us walk with you through the difficult times.
Phone: 01322 431765 (Monday to Friday, 10am to 4pm)
Website: Evergreen Care
We will respond to your message on the same day and provide a service within 24 hours, depending on the capacity of staff. Priority is based on first come first served.
Headway (South East London and North West Kent)
We are offering a telephone befriending service for our members and others who are acquired brain injury survivors.
We have also launched a new radio service where people with acquired brain injuries (and anyone else who is feeling isolated) can send in their song requests and hear positive stories from each other.
Phone: 020 3058 1020 (Monday to Friday 9am to 5.30pm)
Messages are picked up within 24 hours and services provided within 72 hours (depending on the level of services required). Priorities are to deal with members of Headway first then thereafter based on need
We offer support via our Bexley Voice Facebook group. This service is for Bexley Voice Parent Carer members only. To join Bexley Voice you will need to be a parent/carer of a child or young person with SEND.
We also offer support to SEND parent/carers via our website which we regularly update with information from providers.
New service – ‘Virtual Voice support’ - fortnightly Facebook live sessions with professionals and facilitated virtual 1 to 1 sessions, starting from 1 June 2020
Facebook group: Bexley Voice Parent/Carer Facebook Group
Telephone: 07512 409936
Website: Bexley Voice
Phone messages are only manned once a week so it is better to email us or join our facebook group.
Bexley & Dartford Samaritans
We provide a telephone and email listening service for those in distress and despair, and for those who need emotional support during a difficult time.
Website: Bexley & Dartford Samaritans
Telephone: Freephone 116 123
We do not have the facility for callers to leave messages - all calls are answered by a volunteer and dealt with on the same day. We prioritise people on a first come first served basis.
Advocacy for All
Our services are for people aged 16 to 25 who have autism or ADHD.
- Bexley Speaking Up group (For people with a learning disability) - The aims of the groups are to: support people to have a voice; help people get their voice heard; teach people about their rights; build people’s confidence; meet new people; try new things; share experiences and ideas; learn new skills; work alongside services to make them better and prevent loneliness and isolation. You can self-refer
- Bridge to Independence (people with autism or ADHD to develop skills and confidence to find work) - The project aims are to: improve young people’s self-esteem and confidence; improve communication and social skills; increase employability skills and provide young people with strategies and skills towards independence. You can self-refer
- Befriending service (including webinars and phone calls) to existing members and others with learning difficulties. To become a member please email us. You can self-refer.
Telephone: 0345 310 1812
Website: Advocacy for All
We usually respond to messages the same day and provide services within 48 hours. We prioritise people based on need then first come first served.
- we offer therapy for those who have experienced rape or sexual abuse and are residents of Bexley
- we also offer a telephone befriending service (fortnightly calls from a helpline member)
- the services are open to all survivors of sexual violence
- people can self-refer
Website: Family Matters
Telephone: 01474 536661
We usually respond to messages within 48 hours.
There is currently a 20 week waiting list for the Therapy service.
We prioritise based on need then first come first served.
- Bexley Young Carers, a project for young carers, offers a befriending and welfare service
- the service is for any young people aged 8-18 who live in Bexley and who are taking on caring responsibilities for a family member with a long-term illness, disability, mental health or substance misuse issue
Name: Kelli Gardner
Telephone: Central hub - 0300 111 1110 or Kelli Gardner - 07702 521064
We usually respond to messages and provide services the same day.
We prioritise members first then based on need.
Bexley Family Lives
- Our services are for referred families with at least one child under 5 years old that are experiencing challenges.
- Self-referrals welcome
- Families will be offered phone and virtual support and will be picked up by the home visiting service as soon as possible.
- We contact our families weekly.
- We offer parenting videos
- A confidential helpline (for any Bexley resident) 0808 800 2222
- We have a list of play resources for families
Telephone: Call Family Lives Administrator on 07739 788 120 or Lisa Pitcher 07811 689 115 (Mon to Friday 9 – 5pm) to make a referral
Website: Bexley family lives
Staff work Monday to Friday 9 – 5pm. We respond to messages within 48 hours when an assessment of need will take place.
We are happy to talk to people who feel isolated.
We have a survey on our website but are very happy just to chat to people about the difficulties they may be experiencing and also what may be working well. This will be shared with Healthwatch England and local service commissioners. We are particularly interested in how people are coping who do not use social media or have a computer etc.
Phone: 020 8304 9344
Website: Healthwatch Bexley
We will respond to your message and provide a service within 24 hours.
Act For Change
- We provide one to one counselling (one hour per week) for young people aged 11 – 18 years olds and their parents/carers, who have experienced trauma
- You can self-refer.
Name: Lea Misan
Phone: 07793 656 225
Website: Act for change
We will respond to your message on the same day and provide a service within 48 hours. We prioritise first come first served.