Use this form to find out which day we are due to collect your waste, recycling, food and garden waste or to report a missed collection.

You will only be able to report a missed household collection if:

  • your collection was due to be undertaken in the last 3 working days
  • your waste was placed out for collection before 6.00am in the correct location
  • your bin has not been red-tagged and does not contain inappropriate materials
  • the relevant collection team have reported that collections in your road have been completed

Find collection day or report missed bin


This form can only be used to report missed household waste collections.

For clinical waste, please report using the clinical waste form.

Once a report is completed our contractor will return to complete your collection within 2 working days (including Saturdays). Please ensure that your bins, boxes or sacks are kept out until a collection is made.