Parents and children can refer themselves, by phoning, emailing or writing to the Children’s Services Multi-Agency Safeguarding Hub (MASH) at the number below.
Professionals working with a child and family can make referrals, however it is a voluntary service and professionals must obtain consent from the parent to make a referral. If consent is not received, the referral cannot be accepted. You will need to complete a referral form (see below) with parents written consent provided.
If you are not sure whether the family meets the criteria for a service and would like some advice, you can contact the Children’s Services Multi-Agency Safeguarding Hub (MASH) at the number listed below and ask for a consultation to talk it through with the service.
A senior social worker in the MASH will review the information received, check their records and if necessary make some additional enquiries. This will be done within one working day and a decision will be made about whether the family meet the criteria for the service.
The MASH will confirm receipt of your referral within 24 hours of the written record, stating the outcome of the referral.