If you have been adversely affected by the Covid-19 pandemic and are concerned that you or a jointly liable member of your household are now in financial distress and are anxious about paying your Council Tax bill, the Council Tax team will endeavour to make the appropriate adjustments on your Council Tax Account to assist you at this time. If you are self-employed, we may be able to amend your current payment plan to give you additional time before payments become due in order for you to claim the relevant government grant. Please use the Council Tax document form to send us details of your situation and provide any additional proof (email/letter from your employer regarding a reduction in pay, confirmation of your self-employed status or zero-hours contract etc).

What is Council Tax

Council Tax is a tax on domestic properties, which helps to pay for local services.

The charge is based on 50% property and 50% people, therefore you could qualify for a discount or exemption from paying Council Tax if you or your property meet the correct criteria.

Every property has its own Council Tax band and is based on property valuations as of 1 April 1991.

The Council Tax Budget information for 2020/21 can be viewed at Council Tax 2020 to 2021 (PDF, 2.2MB) and the explanatory notes at Council Tax demand notice explanatory notes.

Example of Council Tax text message

Note: Have you received a call, text or email reminder from Council Tax?


This reminder can prevent statutory recovery documents being issued and may help you avoid paying expensive costs and falling further into arrears.

The service may not always be available and should not be relied upon. It is your responsibility to pay instalments due on your account in line with the bill issued.

We are under a duty to protect public funds and may use the information you provide for the prevention and detection of fraud but will not send marketing information or pass your details onto third party marketing companies. We may also share information with bodies responsible for auditing or administering public funds for these purposes.

Sending us documents

If you need to send the council tax office documents or have written us a letter and cannot post it, you may upload the documents.