If you are struggling to make rent payments, are worried about being made homeless or need support with finding accommodation the Council’s housing support team may be able to help.
Advisers can help with:
- managing rent arrears and other debts
- budgeting household finances
- advice around benefits, employment and training
- sourcing and securing your own property
- advice and support on your current tenancy
- getting in touch with the right people and services to help you
If you think this service is right for you then you can make an enquiry using the housing support form. Your enquiry will then be passed on to one of our housing support officers who will respond to you in due course.
If you have already been made homeless or are threatened with homelessness in the next 28 days then you should contact the Prevention and Assessment team on 020 8303 7777.
If your query relates to concerns about the quality or safety of your housing please contact Environmental Health at email@example.com.
Duty to refer
Under section 213B of the Homelessness Reduction Act 2018, specified public authorities are required to notify a housing authority of service users they consider may be homeless or threatened with homelessness (i.e. it is likely they will become homeless within 56 days).
Before making a referral, a public authority must:
a) have consent to the referral from the individual;
b) allow the individual to identify the housing authority in England which they would like the notification to be made to; and,
c) have consent from the individual that their contact details can be supplied so the housing authority can contact them
regarding the referral
The public authorities which are subject to the duty to refer are specified in The Homelessness (Review Procedure etc.) Regulations 2018. The public services included in the duty are as follows:
b) youth offender institutions;
c) secure training centres;
d) secure colleges;
e) youth offending teams;
f) probation services (including community rehabilitation companies);
g) Jobcentre Plus;
h) social service authorities;
I) emergency departments;
j) urgent treatment centres; and,
k) hospitals in their function of providing inpatient care
If you are a public authority that wishes to make a referral, please complete the referral form via ALERT.