All grounds maintenance work is carried out by an external contractor, ISS Facility Services Landscaping.
|Residential roads, most parks and open spaces||Ten cuts a year between March and October (about once every four weeks)||Dependent upon weather conditions and any unforeseen circumstance such as mechanical breakdown the cutting interval may be extended|
|Non-residential roads, allotments and closed churchyards||Eight cuts a year between March and October (about once a month)||Dependent upon weather conditions and any unforeseen circumstance such as mechanical breakdown the cutting interval may be extended|
|Areas containing bulbs||Areas containing bulbs are left uncut until the foliage from flowered bulbs has withered, approximately six to eight weeks. Dependent upon weather conditions and any unforeseen circumstance such as mechanical breakdown the cutting interval may be extended|
|Wildflower areas||One cut a year in August/September||Areas are cleared once per year|
|Weed growth in highway verges and non-sport areas||Weed growth within highway verges and other non-sport areas is not treated with any herbicides, as the environmental effect and cost of this cannot be justified|
|Grass clippings||Grass cuttings are only removed from some sports areas and fine lawns. During the cutting of all other areas the grass cuttings are left to fall back onto the area, however any grass cuttings that do spill onto adjacent hard surfaces are blown back onto the cut area|
|Sports facilities||Sports facilities on park sites are generally cut more frequently than other areas to provide a surface suitable for the sport being played|
Maintenance of shrub beds
|Shrub beds||Five maintenance visits per year during the growing season when weeds are spot treated with Glyphosate herbicide||Beds are not pruned except for Health and Safety reasons, for example, obstructing footpaths or obscuring sight lines|
|Hedges||Cut twice a year once in the winter and once in the summer||The hedge cutting that is carried out during the summer period is subject to additional inspections to ensure there are no disturbance to nesting birds. If nesting birds are discovered works will be postponed|
Where requests are made to cut Council owned hedges that overhang a boundary each instance will be assessed on its merits. As a general policy, the Council will only undertake work where an actionable nuisance is being caused, for example causing damage to buildings or structures.
Empting of bins
|Litter bins||Regular litter bin emptying occurs in parks across the Borough. The frequency of litter bin emptying in parks and open spaces varies on sites, dependent on usage|
|Dog waste bins||Dog waste bins are emptied twice a week|
|Checking playground equipment||Playground equipment is checked on a daily basis|
Litter is picked depending on site and location.
To ensure that specified standards are maintained random inspections are undertaken by both the Contractor and Council staff.
Accidents and claims
If any damage is caused to property or persons, all enquiries should be referred directly to the Contractor involved. Our contractors are required to carry full public liability insurance.
In the event that any damage is caused as a result of grounds maintenance operations, the enquirer should contact the company carrying out the work.
The Council does not progress insurance claims on behalf of a claimant.
Where possible the operator carrying out the maintenance should be informed of the accident and details of the time and any vehicles involved should be recorded for future claim processing.
For further information, please telephone 020 8303 7777 and ask for Grounds Maintenance or email email@example.com