Report a missed bin

This form can be used to report a missed refuse, recycling or garden waste collection. For clinical waste, report a missed clinical waste collection.

Note: You will only be able to report a missed collection if: 
  • your collection was due to be undertaken in the last 3 working days
  • your waste was placed out for collection before 6.30am in the correct location
  • your bin has not been red-tagged and does not contain inappropriate materials
  • the relevant collection team have reported that collections in your road have been completed

Report a missed collection


NB: This form can only be used to report missed household waste collections.

If you wish to report a missed collection from a business, school or community group please contact Serco on 01322 297 570, 01322 297 566 or via email at

Once a report is completed our contractor will return to complete your collection within 2 working days (including Saturdays). Please ensure that your bins, boxes or sacks are kept out until a collection is made.