Complain about adults' social care

There is a separate statutory complaints procedure for Adults’ Social Care, which consists of only one stage.

For complaints relating to the core Adults’ Social Care functions, we follow the Adults’ Social Care Statutory Complaints procedure, which can be accessed in the following document Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

We aim to acknowledge your complaint within two workings days of receipt. The Head of Service will investigate the complaint and will aim to provide you with a response within 30 working days.

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Further information can be found in the following documents:

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