Unreasonable customer behaviour

We aim to ensure that we have given you the opportunity to express your views and opinions.

We will listen and give appropriate thought and effort to resolving and explaining the Council’s position and actions. However, occasionally we encounter individuals who demonstrate unreasonable behaviour, which can result in unnecessarily excessive demands on the Council’s time and resources.

PDF Booklet

In-depth

We have a separate procedure to ensure unreasonable or vexatious complaints are dealt with appropriately. Further information is available in our PDF booklet - Procedure for Unreasonable Customer Behaviour and Vexatious Requests*

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