Local Government and Social Care Ombudsman
If you are dissatisfied with the outcome of your complaint once it has completed the complaints process, you can ask the Local Government and Social Care Ombudsman (LGSCO) to consider your complaint.
| Stage | Timescale (working days) | Responsibility for Response |
|---|---|---|
| Internal investigation (Stage 1) | 10 | Service Manager |
| Independent investigation (Stage 2) | 25 to 65 | Investigating Officer and Independent Person |
| Review Panel (Stage 3) | 5 (for report production) | The Review Panel |
| Director's decision | 15 (final decision) | Director of Children's Services |
| Local Government and Social Care Ombudsman (LGSCO) | Directed by LGO | LGO |