The London Borough of Bexley has launched its 2026 Customer Experience Survey today (1 July 2026). The Council is calling on anyone who uses Council services to share their experiences.

Following the launch of Bexley’s customer experience strategy in May 2024, the Council made 3 clear promises to its customers:

• to provide clear information about services and how to access them
• to be transparent about what services are available and any associated costs
• to signpost people to appropriate support if the Council cannot help

This year’s survey continues the conversation that took place during the development of the strategy. It will help the Council shape how it continues to improve services.

Councillor David Leaf, Leader of the Council, said:

We are committed to putting Bexley's residents, businesses and communities at the heart of everything we do. Our customer experience strategy was developed by engaging with those who use our services. We want to continue listening and learning so we can make Bexley even better. This survey is a chance for everyone in Bexley to tell us what is working and the areas we need to review so we can communicate in the best ways possible.

With new technologies coming forward, including greater use of digital and artificial intelligence (AI) communications, we want to make sure our approach is up to date and effective. We must ensure that everyone, regardless of their circumstances and needs, can access our services and have a good experience when contacting the Council."

The 2026 survey will help the council monitor its progress against the commitments set out in the strategy and guide future improvements to services.

To take part in the survey, visit the Ask Bexley website. The survey will be open until 31 July 2026.

If you need support to complete the survey, you can get help at local libraries.