Have your say in Bexley’s 2025 Customer Experience Survey

Customer Experience Survey

The London Borough of Bexley has launched its 2025 Customer Experience Survey today (1 May) and is calling on anyone who uses Council services to tell us about their customer experience.

Following the launch of Bexley’s Customer Experience Strategy in May 2024, the Council made three clear promises to its customers:

  • to provide clear information about services and how to access them
  • to be transparent about what services are available and any associated costs
  • to signpost people to appropriate support if the Council is unable to help

This year’s survey continues the conversation from last year’s borough-wide consultation, which received more than 630 responses from residents, businesses and staff. Community groups including the Asian Women’s Network, Age UK Bexley, Active Horizons and members of the Deaf community through a British Sign Language consultation event also contributed through targeted engagement sessions.

Cllr David Leaf, Deputy Leader of the Council and Cabinet Member for Resources, said:

We are committed to putting Bexley's residents, businesses and communities at the heart of everything we do. Our customer experience strategy was developed by engaging with those who use our services and we want to continue listening and learning so we can make Bexley even better. This survey is a chance for everyone in Bexley to tell us what’s working and the areas we need to review so we can communicate and engage in the best ways possible.

With new technologies coming forward, including greater use of digital and AI communications, we want to make sure our approach is modern, effective and ensures that everyone, regardless of their circumstances and needs, can access our services and have a good experience when contacting the Council."

The 2025 survey will help the Council monitor its progress against the commitments set out in the Customer Experience Strategy and guide future improvements to services.

To take part in the survey, visit Ask Bexley. It will be open until 12 June 2025.

For those who need support to complete the survey, printed copies will be available at local libraries and alternative formats can be provided on request.