Help with rent or Council Tax
Who is not eligible
You will not be able to get Housing Benefit or Council Tax Reduction Scheme if:
- you are not the owner or the tenant of the property
- have more than £16,000 in capital (example, bank/building society accounts, shares, bonds, any property you own other than where you currently live)
- your status in the UK excludes you from receiving public funds
- are a full time student, unless:
- you are a full time student who is also a lone parent, or
- are disabled, or
- under 19 following a further education course, or
- have reached State Pension age
Check the Benefit entitlement calculator to see how much help you could get; this calculator is only a guide to your potential entitlements.
Report a change or ask a question
Report a change in circumstances or ask a question if you already have a claim (example your income has changed, or someone has moved in or out).
Provide evidence/documents/landlord or third party enquiry
If the Benefits Office has contacted you asking for evidence/documents, you need to provide evidence to support a new claim you have made, or you are a landlord/third party providing documents or making an enquiry on behalf of a customer, you can provide photographs of your documents or scanned documents at Benefits - evidence submission.
Benefits office customer services
If you need help completing your claim form, self-service computers are available at Erith Town Hall, where staff can assist if required:
Erith Town Hall
Walnut Tree Road
Kent, DA8 1TL
Self-service facilities are also available at the Civic Offices, Bexleyheath (the customer service staff here will not be able to assist you with any specific queries regarding your claim).
You can submit all the necessary documents online to support your claim.
You can telephone 0345 302 2317 to ask questions if needed about your entitlement once your claim has been processed.
Queries regarding your benefits and / or Council Tax Reduction can be discussed in person if necessary, by appointment only. Please contact 0345 302 2317 to make an appointment.
Opening hours for Erith Town Hall Benefits Office are :-
Monday, Tuesday, Thursday and Friday – 9am until 4.30pm (last appointment 4.20pm).
What to do if you think you are getting the wrong amount of benefit
The Department for Work and Pensions (DWP) sets the rules for claiming benefits, which states how much the Council can pay you and the date from which your claim can be paid.
These rules apply to all Councils who administer claims for housing benefit.
If you disagree with how your claim has been worked out or the amount that we are paying, you have the right to appeal against the decision that we have made.
When we work out your claim, you will receive a letter telling you:
- how much benefit you qualify for
- what income and savings we have used to work out your claim
- the weekly eligible rent and/or Council Tax we have used
- any reduction to your awards because there are other adults living in your home, this does not include your partner
- any reduction to your Housing Benefit because of the Benefit Cap or Social Sector Size Restriction (bedroom tax)
If any of the details are wrong or if you want to know more about how your claim was worked out, please write to us and ask for a written explanation of the assessment or any part of it that you would like explained.
How to appeal
If you disagree with the way we have worked out your claim, you should write to us and say that you would like to appeal and the reasons why you think we are wrong.
You must do this within one calendar month of the date of the letter telling you how much benefit you are entitled to. We will reply to you in writing with the outcome of our reconsideration of your claim, and the reasons for this.
Disagree with the decision
If you still feel that the decision made about your benefit is wrong, you can ask for your claim to be heard by an independent appeals tribunal.
You must make your appeal in writing to the Benefits office, within one calendar month of the date of your award letter or your appeal may not be heard by the tribunal.
If your appeal or request for revision is late, write to us explaining the reasons for this and we may still be able to consider your appeal if there was good reason for the delay.
If you are appealing to the Tribunals Service (Housing Benefit) or Valuation Tribunal (Council Tax Reduction Scheme), they will decide whether a late appeal can be heard.