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Market Quality and Sustainability

High-quality, reliable services for our residents are critical.

We work alongside providers to support them to sustain and improve the quality of care provided and address financial concerns."

Our Quality Assurance and Commissioning teams are working with provider partners to improve CQC ratings so a higher proportion of providers are rated good or above."

We are:

  • developing a transformation plan
  • engaging with existing stakeholders and piloting new schemes to create personalised residential care services especially for people with dementia
  • using PAMMS social care landscape models to inform activity, quality and demand modelling
  • listening to feedback from service users and carers

We encourage providers to engage with our quality improvement journey and work with us to address concerns which arise."