Coronavirus information and support

Bexley Coronavirus helpline 020 3045 5398
More information on Bexley Coronavirus helpline

Many of the services offered by the Council are available 24 hours a day and seven days a week on this website.

For the safety of our staff and our residents we are looking to reduce face-to-face contact as much as possible.

You will start to notice that some of our non-essential services are being closed and events cancelled. We need to do this to ensure that we can maintain essential services with the resources available to us and to reduce the spread of the virus.

This page will be updated as new information becomes available and changes are made to our services.
Venue Details
Civic Offices Following Government advice Civic Offices is now closed to visitors without an urgent pre-arranged appointment. Please only call the Council if you cannot obtain the advice or service you require online or are unable to access the website.
Erith Town Hall benefit reception Now closed to the public. For queries please call the Housing Benefit and Council Tax contact centre on 0345 302 2317. Correspondence can still be put through the Erith Town hall letterbox. We will return any original documents as quickly as possible. Information and guidance is also available at Help with rent or Council Tax
Home Library Service Closed
All Council Libraries and Local Studies and Archives Centre To close 5.30pm Friday 20 March 
All schools across borough To close 5.30pm Friday 20 March 
All children's centres To close 5.30pm Friday 20 March 
Learning and Enterprise College Bexley To close 5.30pm Friday 20 March 
All youth centres To close 5.30pm Friday 20 March 
Danson Adventures and Danson Lake To close 5.30pm Friday 20 March 
Danson Park kiosk Closed
Lesnes Abbey Woods kiosk Closed
Hall Place house To close 5.30pm Friday 20 March. The gardens and visitor centre will remain open at present. If you have a celebration or an event planned at Hall Place within the next few weeks you will shortly be contacted by the Hall Place events team
Following Government guidance, the Riverside Café at Hall Place will close from Saturday 21 March
Hall Place Only the gardens are open
Outdoor recreation sites

To close 5pm Friday 20 March until further notice

These sites include:

For any enquiries please contact OutdoorRecreation@bexley.gov.uk 

Leisure Centres Following Government guidance, the borough’s three leisure centres are now closed to the public. For more information see Leisure Centre.
Playgrounds and trim trails Following the current Public Health England advice on social distancing these will be closed across the borough until further notice.
Parks and open spaces Please follow the current government and Public Health England advice on social distancing while using our parks. Leave a distance of 2 metres or 6 feet from others while using the park. It is especially important for all our residents without access to gardens at home that we try to keep our parks open.
If the social distancing guidelines are not followed, we will be forced to close parks.
Waste and Recycling Centres Bexley’s two waste and recycling centres are now closed until further notice. Please store your rubbish until the sites reopen.
Bexley Register Office Death Registrations are currently still being completed at the Register Office at Danson House by appointment only. Birth registrations are currently on hold until further notice. Please continue to check the Kent County Council website for updates.
Ceremonies Following the government’s announcement, all ceremonies due to take place during the 3-week national lockdown period have been postponed or cancelled. All notice of marriage and civil partnership appointments have also been cancelled during the lockdown. The Bexley Register Office team will be working through all customer email enquiries as quickly as possible.
Children’s Centres All Children’s Centres in Bexley are now closed. Danson Children’s Centre remains open for planned health appointments only. Please continue to check Danson Children’s Centre for updates.

If your concern relates to a safeguarding matter regarding a child under 18 please contact our Multi-Agency Safeguarding Hub (MASH):

  • 020 3045 5440 
  • 020 8303 7777 or 020 8303 7171 - between 5pm to 9am Monday to Friday (24 hour cover at weekends)

If you have a social worker please telephone them on their direct dial number or via our main switchboard.

It has been agreed that all non-essential meetings will be cancelled. At this stage, this includes:

  • All Overview and Scrutiny Committees, Sub-Committees and Sub-Groups
  • Public Cabinet on 7 April
  • General Purposes and Audit Committee on 21 April
  • Full Council on 22 April

Arrangements for Planning Committee meetings are still being discussed.

We understand that the Government is looking at plans for virtual Council meetings. Please continue to visit our news pages for updates.

If you are ill with Coronavirus, or think you may be, please double bag any waste that may carry the virus and leave it in a safe place for 72 hours before you place it out for collection.

UK Government guidance for businesses, employers and employees

This website provides up-to-date guidance for businesses from the UK Government. This guidance will help employers and businesses provide advice to their staff on:

  • the novel Coronavirus
  • how to help prevent spread of Coronavirus
  • what to do if someone has symptoms of Coronavirus has been in business settings
  • eligibility for sick pay

This guidance also provides details of support available to businesses.

Bexley for Businesses Coronavirus support page

Bexley for Business is maintaining a focused support page for with everything businesses, employers, and employees need to know about Coronavirus. 

London Growth Hub Coronavirus support for businesses and employers

To support London-based businesses, the London Growth Hub has brought together essential resources to help your business manage and mitigate its exposure to the impact of Coronavirus. 

This webpage includes checklists to help prepare your business, contact details if you want one-to-one support, and links to useful external resources.

Recruitment Support - COVID-19

London Borough of Bexley are working hard with our partners and the local community and businesses to coordinate a job board for businesses looking to recruit and those who have been made redundant, due to the ongoing situation with COVID-19. 
 
Current Vacancies with Local Employers
 

We're working closely with our NHS colleagues to ensure that you have up-to-date information and advice about Coronavirus.

You'll find information here about the virus, how to prevent its spread and what to do if you're concerned that you might be at risk.

The national guidance now states that you should stay at home for 14 days if you have either -

  • a high temperature (37.8C or higher)
  • a new continuous cough

This will help to protect others in your community while you are infectious.

If you think you have symptoms or you might have been exposed to the virus when travelling, visit the NHS 111 online assessment tool. The NHS 111 number is now being targeted at people who have more severe and urgent symptoms.

If you have symptoms, please do not visit your GP, pharmacist, Urgent Care Centre or A&E department, as you may spread the virus to others.

Useful health information and advice links

We are actively working to automate the £150 awards to all Council Tax Support recipients, to ensure that this extra support is processed as quickly as possible.

Once the automated awards are made, we plan to re-bill these Council Tax payers as early as possible in April.

Anyone who needs housing support during the Coronavirus Pandemic should make an enquiry using the housing support form.

You can now send us supporting documents for new or ongoing housing enquiries using the online housing support form. This includes proof of identity documents such as driving licenses and passports.

If you are struggling to make rent payments, are worried about being made homeless or need support with finding accommodation the Council’s housing support team may be able to help. Please use the housing support form. The government have announced some new measures to protect tenants and landlords during the current pandemic.

These include

  • Emergency legislation suspending new evictions will be passed as “an urgent priority”, meaning landlords will not be able to start possession proceedings against tenants for at least three months.
  • Private landlords whose tenants are struggling to pay the rent will be protected through a three-month buy-to-let mortgage payment holiday

If your query relates to concerns about the quality or safety of your housing please contact Environmental Health at environmentalhealth@bexley.gov.uk

If you have an urgent need for local information, guidance and advice, please call Bexley Coronavirus helpline 020 3045 5398

Events in parks and open spaces have been cancelled until 30 June. Open space bookings will only be taken on a provisional basis from July onwards.

Staying at home for a long time can be a difficult, frustrating, and you may feel lonely and disconnected from friends and your wider family. It can be particularly challenging if you don’t have much space or access to a garden.

There are lots of things you and your family can try to keep your mind and body active. The charity Mind have some helpful ideas to help you manage.

Residents are warned to be on their guard against scammers who are trying to take advantage of the Coronavirus pandemic.

Bexley Trading Standards have received information that scammers are using the situation to extort money or gain access to people’s homes.

Scams include

  • door-to-door fraudsters impersonating NHS staff and offering help with shopping in return for payment, or seeking donations to fund a vaccine
  • individuals offering to go shopping for the elderly as a means to get and keep their money
  • criminals calling at homes and selling people bogus tests to see if they're infected with the disease

Fraudsters are also sending out Coronavirus-themed phishing emails in an attempt to trick people into opening malicious attachments or revealing sensitive personal and financial details.

Examples include

  • a text message claiming to be from Gov.UK stating ‘Enter Your Post Code to Apply for COVID-19 Relieve (sic) - See example
  • a so-called urgent text to say the UKGOV has issued a payment to all residents as part of its promise to battle COVID 19 - with a scam link to tap - See example
  • emails from scammers claiming to be from research organisations affiliated with the Centres for Disease Control and Prevention (CDC) and the World Health Organisations (WHO), offering people a list of Coronavirus infected people in their area  via a link leading to a bogus website, or requesting payment in Bitcoin.

Residents are urged not to click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.

If you’re making a purchase from a company or person you don’t know and trust, carry out some research first, and ask a friend or family member for advice before completing the purchase. If you decide to go ahead with the purchase, use a credit card if you have one, as most major credit card providers insure online purchases.

Do not let strangers into your home, particularly at this time of self-isolation and social distancing.

The Council has teamed up with the Bexley Voluntary Service Council (BVSC) to co-ordinate volunteer work. Those wanting to volunteer and Bexley residents needing support should visit the BVSC website.

 

We are working closely with our schools and partners to ensure that we can keep our schools running for the children of keyworkers and vulnerable children and young people. 

Vulnerable children include those who have a social worker and those with education, health and care (EHC) plans.

Parents and carers who are in the list of government designated keyworkers who would like more information on the situation are asked to speak to their school. 

Government guidelines for schools
 

We have teamed up with the Bexley Voluntary Service Council (BVSC) to launch a way of volunteering to help others in ways that suit your own skills and interests.

Changes to recycling collections due to the Coronavirus pandemic

We are working hard to ensure essential services can continue to be delivered safely, but like all organisations we are currently facing staff shortages. For this reason, we have made temporary changes to our recycling and waste services.

We are prioritising waste collections (green refuse bin).  Please continue to put out your green refuse bin out on your normal collection day every two weeks.

We are making these changes to recycling collections

  • We will collect blue-lidded bins (cardboard and paper) and white lidded bins (plastics, glass, cans and cartons) every four weeks.  Find out when yours will be collected in the table below

    Current collection week for Green lid refuse bin

    Please leave these 2 bins out on the day your green lid bin is usually collected

    23–27 March

    Green lid refuse bin (including  food)

    Blue lid bin for paper and cardboard recycling

    30 March–3 April

    Green lid refuse bin (including food)

    Blue lid bin for paper and cardboard recycling

    6–10 April

    Green lid refuse bin (including food)

    White lid bin for plastic packaging, glass, cans and cartons

    14-18 April

    Green lid refuse bin (including food)

    White lid bin for plastic packaging, glass, cans and cartons

  • We have suspended the separate weekly food waste collection service. Please put your food waste into your green lid refuse bin until further notice
  • We have suspended the garden waste service. Residents’ contracts will be extended to reflect this service interruption

Waste and recycling collections for residents in flats is currently not affected and will continue as normal.

Residents who have recycling boxes will also continue to have these collected weekly.

Waste and recycling centres closed

To protect staff and the public Bexley’s two waste and recycling centres at Foots Cray and Thames Road, Crayford are now closed until further notice. Please store your rubbish until the sites reopen.

Suspended the reporting of missed bins

Due to staff shortages, we have had to suspend the reporting of missed bins. If your bins are missed, please store your recycling and rubbish until the next collection. We will collect ‘side waste’ and recycling in bags placed next to your bins.