Contents

Highways Service Level Agreements

Highways inspection process

  • all road inspections - 6 monthly
  • shop front inspections - monthly
  • footbridges inspections - bi-monthly
  • subway inspections - fortnightly

Repair and inspection criteria

  • priority 1 - 1 hour from inspection
  • priority 2 - 90 day repair completion, once received by the contractor (weather and work coordination/permitting dependant)
  • inspection of urgent reports - same-day response where possible
  • inspection and update of non-urgent reports - 5 full working days

Pothole/surface defect in the road

A priority 1 pothole repair must have a width of at least 200mm with a depth of at least 40mm.

Priority 2 repair must be of a depth between 31mm and 39mm.

Graphic of a pothole being measured using a trip measure and spirit level showing measurements of 200mm width and 40mm depth

Trip hazard or uneven pavement

A priority 1 footway repair must have a depth of at least 25mm or above.

Footway

A priority 2 footway repair must have a depth of between 19mm to 24mm.

Footway

A risk-based approach repair must have a depth of 18mm or less. This is determined by the level of risk as identified under the code of practice guidance relating to location and footfall.

Footway

Example of a carriageway defect/pothole being measured using a trip measure and spirit level to check it meets our investigatory levels:

A pothole being measured
A pothole being measured

Example of a footway trip hazard being measured using a trip measure to check it meets our investigatory levels:

Footway trip hazard
Footway trip hazard

Defective utility apparatus, such as inspection covers, must be passed to the relevant company as they are responsible for maintaining their equipment. The council does not have any control over their timescales for action.