Report a hate crime

There are many ways you can report a hate incident.

In an emergency, you should always call 999 and tell the police.

If you have a hearing or speech impairment, you can use the police textphone service on 18000; text the police on 999 if you’ve pre-registered with the emergency SMS service; or download and use the ‘999 BSL’ app.

If it is not an emergency, you can report it to:

If the hate crime took place in or close to your home or involved a neighbour, you can also report it to:

  • your landlord
  • your Housing Association (by telephone or online antisocial behaviour complaints forms)
  • or to the London Borough of Bexley if you are a council tenant or in temporary accommodation

What is Hate Crime?

Hate crime requires two things: crime and motivation.

The crime can be:

  • physical assault (to person or property)
  • verbal abuse (including harassment)
  • incitement to hatred (such as intimidation or threats)

The motivation must be prejudice towards someone because of their:

  • race or ethnicity
  • religion, faith or belief
  • sexual orientation
  • transgender identity
  • disability

If a crime occurs and you think it is because of one of these characteristics of the victim, then this is a hate crime.

Why report it?

Hate crime has no place in Bexley, and we all have a role to play in stopping it. Only by reporting a hate crime is the police able to respond to it.

It is important to report all hate incidents, even if you think that:

  • nothing can be done
  • you have too little information
  • or, if you have seen an incident, that the victim does not wish to be identified

You may make a report anonymously or without naming the victim. Reporting the incident enables police, the local authority, and other agencies to identify areas of concern, patterns of behaviour, and needs in the communities to do something about them and make our borough safer for everyone.

Hate crimes are not only crimes against the victim but also against the group they represent. By reporting it, you can prevent others in that group from being subjected to hate in the same way.

The police will:

  • investigate all reported incidents of hate crime
  • take legal action where there is enough evidence
  • keep in contact with and support you during this process

The Council will:

  • support the police in its work
  • safeguard and help victims where needed
  • utilise report data to adopt strategies and policies aimed at tackling hate crime
  • raise awareness of hate crime (what it is and how to report it) to our residents 

Other agencies will:

  • provide support for mental health and emotional wellbeing for victims of hate crime
  • provide online resources in how to keep safe and respond to hate crime
  • connect residents to local groups that may reduce feelings of isolation and improve their sense of belonging

Support for victims of hate crime

Many groups, organisations and agencies are available to support victims of hate crime. You can contact these agencies to discuss your needs and get support or visit their websites to find resources and training if you wish to learn more.

General support services

London Borough of Bexley

To get support following a hate crime, complete our Antisocial behaviour report form.

Victim Support

Provides support for victims of all types of crime, including hate crime. They have a dedicated service for children. You can contact their support line on 0808 168911, fill out their online form, or start a live chat.

Victim Support Young Person’s Advocate

Works with children and young people from the moment they experience or witness a crime, until the time when they and their worker feel they no longer need our support. They focus on reducing risk while increasing protective factors and resilience levels. Call 0808 1689 111 or request support online.

Citizens Advice Bexley

Provides free, independent, confidential, and impartial advice to everyone about their rights and responsibilities regarding legal, discrimination and other issues. They can be called on 01322 517 150 or via an online form.

Stop Hate UK

Have many resources and information pages on their website. Also offer commissioned services in other boroughs, including Greenwich. If you find yourselves outside Bexley and are victim or witness to any type of hate crime within the Stop Hate Areas, call 0800 1381 625, email talk@stophateuk.org, text 07717 989 025 or fill out an online form.

Mind in Bexley

If you are experiencing mental distress, Mind in Bexley can help with services such as advocacy, befriending, information, psychological support services and counselling. Call them on 0208 3035 816 or visit their get help page.

Shout

For a free, confidential, 24/7 text support service if you feel in crisis, text ‘SHOUT’ to 85258.

Kooth

An online platform for young persons’ mental health and wellbeing to speak with professional counsellors and communities about common issues.

Support for LGBT+ and transgender persons

Stonewall

Information and support for LGBT+ communities and their allies. Contact Stonewall's Information Service Freephone on 0800 0502020 9.30am to 4.30pm Monday to Friday.

Galop

Provides confidential support for the LGBT+ community. Use their hate crime helpline on 020 77042 040, email help@galop.org.uk for support or use their webchat.

METRO (adults)

Offers low-fee one-to-one counselling in Woolwich or Sidcup, online or by phone for LGBT people aged over 25 who live in London. Email counselling@metrocharity.org.uk

METRO (youths and children)

Shine (16 to 25) and Zest (12 to 16) are LGBTQ+ youth groups in the borough. Shine runs on Mondays in Woolwich and Zest runs on Fridays at Bexley Youth Advice.

London Friend

Offers online counselling for the LGBT community and runs an antidote online drop-in for addiction issues.

Elop

Lesbian and gay centre offering social, emotional and support services. Email info@elop.org or call 020 8509 3898. Offers up to 14 means-tested counselling sessions.

Switchboard

A helpline whose aim is to provide an information, support and referral service for lesbians, gay men, bisexual and trans people and anyone who needs to consider issues around their sexuality. Call 0300 330 0630, or chat online.

AKT

Housing support for LGBT+ Londoners living in hostile or abusive environments. Includes access to advice, mentoring, an emergency support pack or tenancy starter pack; accommodation with an akt host, in akt’s Purple Door safe house, or one of their housing providers; and access to life skills training, events and peer support networks. Contact them for a self or professional referral.

Mind Out

Provide advice, information, advocacy, peer support group work, peer mentoring, wellbeing workshops and course, online support, and counselling.

Mosaic

LGBT+ young persons’ trust offering youth clubs mentoring and other advice and eventsOnline counselling is available, contact 0300 800 5428 or email info@mosaictrust.org.uk.

Support for Gay, Lesbian, Bisexual, Queer, Questioning, and Asexual Persons

ThinkUKnow

Organisation offering support and advice to young people on sex, relationships and the internet and how to respond or identify abusive relationships and explore your identity. Signposts where to report problems and how to help others.

The Haven Gay Social Group

A friendly mixed LGBT group that meets every Friday in Café Geddes Place, Bexleyheath between 8pm to 10pm. Visit or call 01322 287365 to find out more.

Support for Transgender and Non-Binary Persons

Mermaids

Mermaids is a charity supporting transgender, nonbinary and gender-diverse children, young people and their families. Call their helpline on 0808 8010 400, text ‘MERMAIDS’ to 85258, or chat online.

Gendered Intelligence

Specialise in supporting young trans people aged 8 to 25 and their families, with youth and community services. Provide training and consultancy in professional and educational settings and support personal and professional skills development.

Intersectional Support for LGBTQ+ Persons

CASPA

Runs a Pryzm programme for LGBTQ+ autistic young people and their parents.

House of Rainbow

Provide holistic pastoral care for LGBTIQ+ Christians, related to cultures and traditions for Black African Caribbean origins.

Traveller Pride

Community group of LGBT+ Travellers advocating for intersectional recognition. Provides a limited number of funded therapy sessions or otherwise able to signpost to Traveller-friendly therapists.

Sarbat Sikhs

Sarbat is a volunteer led group addressing LGBT issues from a Sikh perspective. Provide resources and a social book club. Empower Sikhs to encourage discussions, tackle homophobia/biphobia/transphobia and build bridges within and beyond their communities.

Hidayah LGBT+

‘Walk with me’ mentorship programme for Muslim LGBT+ people.

Support for disabled persons

Bexley Mencap

Supports people with learning disabilities. Call 020 8303 6446, email office@bexleymencap.org.uk or complete an online form.

Bexley Snap

An organisation offering support services and clubs for disabled young people and their families in Bexley. Call 01322 334 192 or email admin@bexleysnap.org.uk to become a member.

Support for persons of minority ethnicities

Bexley Asian Women

A group meeting every Wednesday at Belvedere Community Centre, Mitchell Close, DA17 6AA between 10.30am to 1.30pm to discuss issues of concern to them and share their experiences. Visit the centre or call 07466 484 199 to find out more.

Irish Community Services

A group providing various services for the Irish community, including a lunch club, online community, legal and welfare advice, and more. To find out more, call 020 8854 4466, email office@irishcommunityservices.org.uk or use the online chat.

Friends, Families and Travellers

A Traveller led charity providing support and advocating to end racism and discrimination against Gypsies, Roma and Travellers. Call their helpline on 01273 234 777 or get advice online. Report racism or racist hate crime against Gypsies, Roma and Travellers.

The Traveller Movement

A Charity comprised of ethnic Romany Gypsies, Irish travellers, Roma and the working class. Provides online resources to give advice and information in relation to hate crime.

Latin American Women’s Rights Service (LAWRS)

Offers Latin American migrant women in London advice and support. Call 0808 145 4909 or email info@lawrs.org.uk

Support for religious groups

Tell MAMA

For anti-muslim incidents, call 0800 456 1226, text 0115 707 00 07, WhatsApp 0734 184 6086, email info@tellmamauk.org, or submit an online report.

Community Security Trust

For anti-semitism incidents, call 0800 032 3263 for an urgent response, or otherwise make an online report.