Challenging or understanding your PCN
Viewing contravention details and photographic evidence
You can view the contravention details and photographic evidence online. We are aware of some issues with viewing CCTV clips where juddering may occur. We recommend downloading/viewing the clip by clicking on the three dots at the bottom-right of the video clip.
How to challenge your PCN
Go to the portal to see the evidence that relates to the issue of your PCN. You can also challenge the PCN here if you disagree with it.
Please have your car registration and PCN reference to hand (XL followed by 8 characters).
Do not use the portal to pay or challenge a Fixed Penalty Notice.
How communications received are handled throughout the statutory recovery process
The following summary details how we handle communications received throughout the statutory recovery process.
| Type of communication received by the Authority | How the communication is processed |
|---|---|
| Informal challenge against the issue of the PCN (before the issue of a Notice to Owner/Enforcement Notice | An officer will review the case file and serve a Notice of Acceptance or a Notice of Rejection by post. |
| Second or subsequent communication received at the informal stage (before the issue of a Notice to Owner/Enforcement Notice) | The communication will be added to the PCN case file, but it will not be reconsidered by an officer and a further response will not be sent. The PCN case file will be progressed to the next stage of the statutory recovery process and further charges may be incurred as a result. |
| Formal Representation (can only be submitted on receipt of either a Notice to Owner or an Enforcement Notice) | An officer will review the case file, even if an earlier review resulted in the issue of a Notice of Rejection. A Notice of Acceptance or a Notice of Rejection will be sent by post. |
| Second or subsequent formal representation received | The communication will be added to the PCN case file, but it will not cannot be reconsidered by an officer and a further response will not be sent. The PCN case file will be progressed to the next stage of the statutory recovery process and further charges may be incurred as a result. |
| Charge Certificate | The communication will be added to the PCN case file, but it will not be reconsidered by an officer. A response will be generated automatically to confirm that payment is due, and this will outline the statutory options at the Charge Certificate stage of the recovery process. The PCN case file will be progressed to the next stage of the statutory recovery process and further charges may be incurred as a result. |
| Order for Recovery/Witness Statement or Statutory Declaration | At this stage, the options are either to pay the charge due or submit a Witness Statement or Statutory Declaration to the Traffic Enforcement Centre at Northampton County Court. Please note: You may only submit a Witness Statement of Statutory Declaration if one of the stated grounds is relevant. This is a court approved document and therefore there may be a penalty for misuse. Please read the directions carefully. |
| Enforcement Agent | Once a penalty charge debt is passed to an Enforcement Agent through a Warrant of Control authorised by the Traffic Enforcement Centre at Northampton County Court, all communication should be with the Enforcement Agent direct. Any communication received at this stage of the recovery process will be added to the PCN case file and may be forwarded to the Enforcement Agent for their consideration. A response will not be sent by the Authority. |
The London Borough of Bexley will use the information, including personal information collected through the issuing and processing of this PCN for the enforcement of traffic contraventions and other compatible purposes. The information may also be disclosed to London Councils, other enforcement agencies and third parties where it is necessary and lawful to do so. All information will be processed in accordance with the Data Protection Act 2018 (as amended) and the Freedom of Information Act 2000.