We’ll ask to look into your finances
We’ll ask you for details about your income, savings and expenses, but we won’t share this information with anyone else without your permission.
If you won’t give us your information, we’ll assume you’re able to pay for your care and will charge you the full amount. (See: how we work out what your care costs)
Usually, we won’t have to visit you to do our assessment. But if we do, we’ll arrange it in advance and carry ID. So if you get an unexpected visit from someone claiming to be from the council and asking for personal financial information, don’t give it to them and call us on 020 8303 7777 to let us know straight away.
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If a disability means you’re spending more, we might bear that in mind
If we do, it might reduce the amount you pay (we won’t increase anything we’re paying you).
We’ll ask to see receipts or proof of:
- extra laundry costs
- extra heating costs
- care services you’ve privately arranged and paid for as part of your care plan
- garden maintenance
- other costs not covered by the service
We won’t look into these extra disability costs if:
- you’ve already been told you won’t have to pay towards your care or
- you’ve already agreed to pay the total cost of your care
There are some things we won’t charge you for
You don’t have to contribute to the cost of:
- the first six weeks of what’s known as ‘intermediate care’ – that is, short term care at home, in a care home or in a hospital which aims to help you increase your independence
- your care and support if you have Creutzfeldt-Jacob Disease (CJD)
- any support or aftercare we offer under section 117 of the Mental Health Act 1983
- any service or part of a service the NHS has to give you (including continuing healthcare, assessing your needs and planning your care)