Using our parking facilities

RingGo parking app

Paying for parking

The safest and most convenient way to pay for your parking session is through RingGo using your mobile phone and a payment card.

Alternatively, at many locations, there is the option to purchase a pay and display ticket from a nearby machine. Your ticket should be clearly displayed on your dashboard so that the details are visible from outside of the vehicle.

Blue Badge holders can park in car parks and bays for free. Motorcyclists can also use car parks free of charge. 

Reporting a parking problem

To report a machine fault, please use our parking enquiry form.

Payment must be made each time a parking facility is used. If you are unable to purchase a pay and display ticket, you must arrange a parking session through RingGo unless you hold a valid exemption, e.g. Blue Badge. If you park without making payment, you may be issued with a Penalty Charge Notice (PCN).  

Parking overnight for large vehicles

Coaches and heavy goods vehicles can park overnight (5.30pm to 8.30am, Monday to Sunday) in Nags Head Lane Car Park, Welling or Oaklands Car Park, Bexleyheath for a flat rate. The pay and display charge is £10.30, or you can pay £10.20 through RingGo (including their admin charge) using a UK-registered debit or credit card.

Refunds for parking charges

When using Council operated parking facilities in the borough, you will be expected to pay for parking, unless you hold a valid authorisation. If a pay and display machine is faulty, you can make a cashless payment via RingGo at all on and off-street facilities as shown on nearby signs.

A refund request of £20 or less in connection with faulty Council equipment or a breakdown in service, if authorised, will be processed as a single use one-day car park scratch card(s) equivalent to the minimum of the claim amount. In exceptional circumstances, such a request may be processed as a cheque payment.  

Please note that these procedures do not apply to civil traffic and parking penalties, parking permits, visitor scratch cards or parking dispensations and suspensions, regardless of the claim amount. 

You can apply for a refund by completing a parking enquiry form.