Report a problem with waste collection
If you think we’ve missed a collection, you can report that here. We’ll need a bit of information from you, like where you live.
Firstly, have you checked your collection day?
Remember, we can’t collect your rubbish if:
- you didn’t put it out in the right place by 6am
- you put out the wrong colour bin
- you put the wrong type of rubbish or recycling in it
If you’ve put something in the wrong bin, we’ll put a red tag on it and will empty it next time if you’ve sorted the problem.
Once reported, your missed bin will be collected within 48 hours.