Report a problem with rubbish and recycling collections

BETA Try out our new missed collection form. Help us improve and give your feedback.

If you think we’ve missed a collection, you can report that here. We’ll need a bit of information from you, like where you live.

 Firstly, have you checked your collection day?

Remember, we can’t collect your rubbish if:

  • you didn’t put it out in the right place by 6am
  • you put out the wrong colour bin
  • you put the wrong type of rubbish or recycling in it 

If you’ve put something in the wrong bin, we’ll put a red tag on it and will empty it next time if you’ve sorted the problem.

Report a missed collection

Are you trying to report a missed collection from a business, school, community group or place of worship?

Contact us with your enquiry