Contents

  1. Executive summary for the Pharmaceutical Needs Assessment (PNA) 2025
  2. Section 1: Introduction
  3. Section 2: Context for the PNA
  4. Section 3: NHS pharmaceutical services provision, currently commissioned
  5. Section 4: Other services that may impact on pharmaceutical services provision
  6. Section 5: Findings from the public questionnaire
  7. Section 6: Analysis of health needs and pharmaceutical service provision
  8. Section 7: Conclusions
  9. Appendix A: List of pharmaceutical service providers in Bexley by locality
  10. Appendix B: PNA project plan
  11. Appendix C: PNA Steering Group terms of reference
  12. Appendix D: Public questionnaire
  13. Appendix E: Consultation stakeholders
  14. Appendix F: Summary of consultation responses
  15. Appendix G: Consultation comments
  16. Appendix H: List of Abbreviations

12. Appendix D: Public questionnaire

Total responses received: 401

Please note that some percentage figures will add up to more or less than 100%. This is either due to respondents being able to give more than one response to a question, or figures have been rounded to the nearest whole percent.

1. Why do you usually visit a pharmacy?

  • Answered – 398
  • Skipped – 3
OptionNumber%
To buy over-the-counter medicines24662%
To collect prescriptions for myself35990%
To collect prescriptions for somebody else19449%
To get advice from a pharmacist19348%
To access a NHS clinical service e.g. Covid vaccination, emergency contraception, help with new medicines, blood pressure checks15439%
Other, please specify246%
CommentsNumber
Additional Pharmacy Services: pharmacy first, vaccinations, ear syringe6
Pharmacist Consultation (advice due to difficulty accessing GPs)5
Medication Prescriptions/Refills5
Pharmacy as a Convenient Local Store: wool, vitamins2
Urgency for Medication2
Not visited2
Home Delivery of Medications1
Dosset tray enquiry1

2. How often have you visited or contacted a pharmacy in the last six months?

  • Answered – 397
  • Skipped – 4
OptionNumber%
Once a week or more215%
A few times a month15038%
Once a month12130%
Once every few months8922%
Once in six months123%
I have not visited/contacted a pharmacy in the last six months41%

3. What time is most convenient for you to use a pharmacy?

  • Answered – 401
  • Skipped - 0
OptionNumber%
Before 9am92%
9am to 1pm14937%
1pm to 6pm5313%
After 6pm318%
It varies15940%

4. What day is most convenient for you to use a pharmacy?

  • Answered – 385
  • Skipped – 16
OptionNumber%
Monday9625%
Tuesday5915%
Wednesday6316%
Thursday4211%
Friday4111%
Saturday6717%
Sunday174%

5. Do you have a regular or preferred local community pharmacy?

  • Answered – 401
  • Skipped – 0
OptionNumber%
Yes37594%
No143%
I prefer to use an internet/online pharmacy (An internet pharmacy is one which operates partially or completely online where prescriptions are sent electronically, and dispensed medication is sent via a courier to your home)41%
I use a combination of traditional and internet pharmacy82%

6. Is there a more convenient and/or closer pharmacy that you don’t use and why is that?

  • Answered – 401
  • Skipped – 0
OptionNumber%
No29674%
Yes, but I do not use it because...10526%
CommentsNumber
Habit/long term use/personal preference or recommendation21
Customer service (or lack thereof)16
Staff friendliness (or lack thereof)12
Stock availability (or lack thereof)11
Convenience or proximity (to GP, work, other)10
Parking availability (or lack thereof)9
Opening hours9
Expertise (or lack thereof)5
Unreliable service4
Waiting times4
Services available (or lack thereof)4

7. What influences your choice of pharmacy?

  • Answered – 401
  • Skipped – 0
 Extremely importantVery importantModerately importantFairly importantNot at all important
FactorsNumber%Number%Number%Number%Number%
Quality of service23860%12431%246%62%41%
Customer service20151%14738%338%72%31%
Location of pharmacy21654%12531%4211%133%21%
Opening times16742%12933%7319%144%103%
Parking9525%6717%5915%308%13435%
Public transport3510%3911%3911%236%23263%
Accessibility (wheelchair/ buggy access)3910%349%4813%277%22660%
Communication (languages/ interpreting)5616%4913%287%144%22660%
Space to have a private consultation11329%10026%9023%3810%5013%
Availability of medication /services25365%12131%123%10%51%
Summary of “other” factor themes:Number
Friendly and helpful staff8
Quality of advice/ expertise6
Habit2
Opening hours2
Request of specific brands2
Repeat prescriptions2
Others (one mention each): privacy, hygiene, vaccinations, access4

8. How do you travel to the pharmacy?

  • Answered – 401
  • Skipped – 0
OptionNumber%
Walk24361%
Public transport (e.g. bus or train)133%
Bicycle10%
Car13834%
Taxi00%
Wheelchair / mobility scooter31%
I don’t, someone goes for me00%
I don’t I utilise a delivery service31%
I don’t, I use an online pharmacy00%
Other, please specify00%

9. How long does it usually take for you to travel to your pharmacy?

  • Answered – 400
  • Skipped – 1
OptionNumber%
Less than 15 minutes33885%
15-30 minutes6115%
30-45 minutes10%
More than 45 minutes00%
N/A- I don’t travel to the pharmacy00%
Other (please specify)00%

About you

10. What is your sex?

  • Answered – 393
  • Skipped – 8
OptionNumber%
Male12131%
Female26367%
Intersex10%
Prefer not to say82%
Other (please specify)00%

11. Is the gender you identify with the same as your sex registered at birth?

  • Answered – 394
  • Skipped – 7
OptionNumber%
Yes38397%
No, please describe your gender identity00%
Prefer not to say113%

12. What is your age?

  • Answered – 395
  • Skipped – 6
OptionNumber%
Under 1800%
18-2941%
30-547920%
55-647719%
65+22557%
Prefer not to say103%

13. Do you have any physical or mental health conditions or illnesses lasting or expected to last 12 months, and if so, does it reduce your ability to carry out day-to-day activities?

  • Answered – 396
  • Skipped – 5
OptionNumber%
None / not applicable18547%
Yes, but it does not affect my day-to-day activities7619%
Yes, slightly affecting my day-to-day activities8922%
Yes, significantly affecting my day-to-day activities3910%
Prefer not to say72%

14. What is the nature of your condition or illness? (Please select all that apply)

  • Answered – 388
  • Skipped – 13
OptionNumber%
No condition or illness / not applicable14838%
Visual impairment123%
Hearing impairment226%
Physical disability6818%
Learning disability51%
Mental health problem236%
Chronic illness6818%
Prefer not to say359%
Other (please specify)6818%
CommentsNumber
Cardiovascular (heart disease, blood pressure, cholesterol, AF, etc)27
Arthritis and osteoarthritis8
Diabetes6
Age-related physical limitations5
Respiratory conditions (Asthma, etc)5
Autoimmune and thyroid conditions4
Gastrointestinal issues3
Cancer2
Eye related issues (glaucoma)2
Other specific conditions (one mention each)13

15. What is your ethnic origin?

  • Answered – 395
  • Skipped – 6
OptionNumber%
White – English, Welsh, Scottish, Northern Irish or British32883%
White – Any other White background185%
White – Irish103%
White – Roma10%
Asian or Asian British – Any other Asian Background31%
Black, Black British, Caribbean or African – Caribbean21%
Black, Black British, Caribbean or African – African31%
Mixed or Multiple Mixed Ethnic Groups – White and Black Caribbean21%
Mixed or Multiple Mixed Ethnic Groups – White and Asian10%
Mixed or Multiple Mixed Ethnic Groups – Any other Mixed or multiple ethnic background21%
Prefer not to say185%
Other ethnic group – Any other ethnic group (please specify)10%

16. What is your religion?

  • Answered – 393
  • Skipped – 8
OptionNumber%
No religion11529%
Christian (including Church of England, Catholic, Protestant and all other Christian denominations)24863%
Buddhist00%
Hindu31%
Jewish10%
Muslim21%
Sikh10%
Prefer not to say215%
Any other religion (please specify)21%

17. Which of the following best describes your sexual orientation?

  • Answered – 396
  • Skipped – 5
OptionNumber%
Straight or heterosexual36692%
Gay or lesbian31%
Bisexual10%
Prefer not to say246%
Other sexual orientation, please specify21%
CommentsNumber
Asexual1
Demisexual1

18. What is your legal marital or registered civil partnership status?

  • Answered – 396
  • Skipped – 5
OptionNumber%
Never married and never registered a civil partnership6516%
Married24562%
In a registered civil partnership00%
Separated, but still legally married51%
Separated, but still legally in a civil partnership00%
Divorced236%
Formerly in a civil partnership which is now legally dissolved00%
Widowed369%
Surviving partner from a registered civil partnership00%
Prefer not to say226%

19. If you are or were in a legal marriage or registered civil partnership, who is/was it with?

  • Answered – 389
  • Skipped – 12
OptionNumber%
Someone of the opposite sex25666%
Someone of the same sex62%
Not applicable10226%
Prefer not to say256%

20. Are you pregnant?

  • Answered – 395
  • Skipped – 6
OptionNumber%
Yes21%
No33184%
Given birth in the last 12 months31%
Not applicable5013%
Prefer not to say92%

21. Do you have any children in your care?

  • Answered – 395
  • Skipped – 6
OptionNumber%
Yes4411%
No33284%
Yes, please specify how many103%
Prefer not to say92%
Number of childrenNumber
1 child5
2 children2
3 children2
4 children1