12. Annex B
Bexley Best Start Family Hubs Survey: Key Findings
Insights into family support and community impact
Overall Message
Family Support Integration
Families seek coordinated hubs offering parenting, health, childcare and emotional wellbeing support in one accessible location.
Reducing Isolation
Spaces that reduce isolation and provide earlier help are strongly desired by parents and carers
Simplifying Service Access
Simplifying complex service systems helps families avoid navigating fragmented support alone.
Compassionate, Trusted Environment
Services should be rooted in community needs and delivered in a compassionate trusted environment.
Main Challenges for Families
Childcare cost and Availability
Many families face difficulties finding affordable and suitable childcare options impacting daily life.
SEND Concerns and Access
Long waiting lists and unclear pathways create barriers for children with special educational needs and disabilities.
Parenting and Behavioural Changes
Families often struggle with behaviour management, toilet training, routines and school readiness demands.
Financial and Emotional Strain
Rising living costs, mental health issues, domestic abuse and social isolation create critical support needs.
Most Wanted Services
Parenting Support
Families prioritise parenting support to address everyday challenges, behaviour, routines, and build confidence.
Health Services Priority
Health services like midwifery, health visiting, and maternal mental health are highly requested due to reduced local availability.
Early Education Guidance
Families need clear guidance on early education including school readiness and speech and language support for children.
Accessible and Flexible Hubs
Welcoming environments with flexible hours accommodate working families and reduce barriers to service access.
Top Barriers to Attendance
Emotional Barriers
Families face stigma and fear of judgement, worrying about social perceptions and involvement of social care.
Practical Barriers
Lack of information, complex systems and limited awareness hinder families from accessing Family Hubs.
Transport and Accessibility
Transport difficulties and costs, especially in areas with limited public transit, restrict attendance.
Inflexible Opening Hours
Traditional 9 to 5 hours do not fit working parents' schedules, requiring extended and flexible availability
Preferred Locations
Multiple Accessible Sites
Families prefer Family Hubs spread across various locations to improve access and community familiarity
Priority Areas
Northern and central neighbourhoods with higher deprivation are prioritised for Family Hub placement.
Proximity to Transport and Schools
Strategic placement near bus routes and schools ensure easy access for families
Localised Community Focus
Hubs reflect the need for neighbourhood-focused services tailored to diverse community needs