You will only be able to report a missed household collection if:
- your collection was due to be undertaken in the last 3 working days
- your waste was placed out for collection before 6.30am in the correct location
- your bin has not been red-tagged and does not contain inappropriate materials
- the relevant collection team have reported that collections in your road have been completed
This form can only be used to report missed household waste collections.
For clinical waste, please report using the clinical waste form.
If you wish to report a missed collection from a business, school or community group please contact Serco on 01322 297 570, 01322 297 566 or via email at firstname.lastname@example.org
Once a report is completed our contractor will return to complete your collection within 2 working days (including Saturdays). Please ensure that your bins, boxes or sacks are kept out until a collection is made.